I sent them an email regarding about the switch on my new "cree" E2L, and the batteries seem like moving around in the body when using the light. The switch doesnot feel positive and stiff sometime when click on or off. I had never have these experiences with my other SF lights. Should I give them a call or wait for their reply to my email? And normally how they handle these issues with the light? Any help would greatly appreciate.
Tim
As others have said, call them. I've never had a good response via email.
With regards to your problems:
1. Batteries rattling around: that seems to be normal - and in fact is a good thing if you'd like to use rechargeable batteries with the E2L body, since some rechargeables are slightly fatter than CR123A batteries. I thought that the newest E-series bodies were being bored tighter, but maybe I'm wrong...
2. Switch: this has been an ongoing problem with the clicky e-series tailcap. Turn the tailcap upside down and put a drop of synthetic (non-petroleum) oil into the holes you see and click away. You may be able to solve your problem that way. Give it a shot.
At any rate, SF customer service should be able to help you out with your problems.