Flashlight Manufacturer Warranties/Guarantees and Contact Info

I know some people here don't care about how much of a warranty/guarantee is offered when they buy flashlights, particularly if they're planning to modify it or just display it. But I know there are some people who are interested in warranties, and even if you don't expect/plan to need to use it, I think it is usually a good sign of the company's confidence in the quality of their own products.

While researching what I might want to purchase, I was going around to a bunch of manufacturers' websites looking for warranty information. Since I was looking for all of these anyway, and since there didn't seem to be any consolidated source for all this information yet, I thought I'd make a thread for it.

I will be posting each one I've found so far in a separate reply for easy reference, and will then add them to the 'index' in this post. Please reply with any that I haven't found yet.

Note: Some manufacturers (such as Surefire) are much more lenient than the warranty states, such as being willing to replace lights damaged in 'abuse' and providing service to non-original owners.

1. AE Light (Allsman Enterprises LLC)
2. Amilite (Amicom Inc)
3. Arc Flashlights (Mega Tech Devices LLC, subsidiary of Cupp's Industrial Supply Inc)
4. Barbolight SL
5. Boker USA Inc
6. Bright Star Lighting Products (a division of Koehler-Bright Star Inc)
7. Brinkmann Corp
8. Brite-Strike Technologies
9. Coast/Zweibrüder LED Lenser
10. Coleman Co Inc
11. Dereelight Co Ltd
12. Dorcy
13. Dosun Solar Technology Co Ltd
14. Fenix (Fenixlight Limited)
15. First-Light USA LLC
16. FoxFury LLC
17. G&P Laser Products (G&P Industrial Co Limited)
18. Garrity Industries Inc
19. Gerber Legendary Blades (acquired CMG Equipment in 2004)
20. HDS Systems Inc / Ra Lights
21. Heliotek Inc
22. Horus
23. Huntlight
24. Inova (Emissive Energy Corp)
25. Insight Tech-Gear (aka Insight Technology)
26. ITP Light Electronic Co Ltd
27. JetBeam (acquired by Rui Zhi Trading Co in July 2007)
28. Kingpower (Superking Electronic Industrial Ltd)
29. Leupold & Stevens Inc
30. LiteFlux (Mountech Co Ltd)
31. Longbow Gear (Light 10)
32. Lumapower (XyNet Hong Kong Technology Development Company)
33. Lumaray LLC
34. Lumencraft Inc
35. Lummi
36. Maglite (Mag Instruments Inc)
37. NexTorch (Power Source Industries Co Ltd)
38. Night-Ops (a division of BlackHawk Products Group)
39. NiteCore/RaidFire (EDGE Tactical Light Co Ltd)
40. NovaTac Inc
41. Nuwai, River Rock, and Shykuang
42. Olight (Shenzhen Olight Technology Co Ltd)
43. Peak LED Solutions
44. Pelican Products Inc
45. PentagonLight (Pentagon Scientific)
46. Petzl
47. Phoebus Co Inc
48. Photon (Laughing Rabbit Inc, aka LRI)
49. Pila (Permalight Asia Co Ltd)
50. Princeton Tec
51. Regal
52. Smith & Wesson Flashlights (PowerTech Inc)
53. SolarForce
54. Streamlight Inc
55. SureFire LLC
56. Tektite Industries Inc
57. Tiablo International Co Ltd
58. TigerLight Inc
59. Underwater Kinetics (aka UK International)
60. UrnaBeam Illumination Co Ltd
61. WiseLED Aps
62. Wolf-Eyes (Co-Photoel Tech Co Ltd)
63. ZebraLight

Moderator's note: Post #101 in this thread contains a recompilation of this post, broken down into different levels of warranty service. Thanks are due to member PCC for his work on this.

Arc Flashlights (Mega Tech Devices LLC, subsidiary of Cupp's Industrial Supply Inc)

Website: www.arcflashlight.com
Email: [email protected]
Address: Mega Tech Devices LLC, 3101 N 33rd Ave, Phoenix, AZ 85017 (USA)
Phone: 602-269-6950
Fax: 602-269-8153
Established: May2001-Sep2004 in previous form; Mar2005-present in current form

Warranty Info:

All of our flashlights are covered under our Limited Lifetime repair/replacement warranty against manufacturer's defects. It also has a 30-day satisfaction guarantee. We encourage you to check your Arc thoroughly within this 30-day period to make sure you absolutely love everything about this light.

If the LED does ever fail, we will replace the unit under warranty. Owners of our lights should be at ease using the light for as long as they want (leave it running for several days if you want), knowing that their light has one of the most durable LEDs on the market and it is backed up a lifetime warranty.

Coast/Zweibrüder LED Lenser

The 'LED Lenser' flashlights are designed by the German company Zweibrüder Optoelectronics, and manufactured in their factory in Yangjiang, China. These flashlights are rebranded/distributed by Coast Products in North America and South America. Coast also distributes some of the lights under the 'Eddie Bauer' licensed brand.


Coast Products (aka Coast Cutlery Company)
Website: www.coastportland.com or www.ledlenserusa.com
Email: [email protected]
Address: 8033 NE Holman Street, Portland, OR 97218 (USA)
Phone: 877-704-4545 (toll-free), 800-426-5858 (toll-free), or 503-234-4545
Fax: 503-234-4422
Established: 1919; began selling flashlights in 2000

Warranty Info:

LIFETIME GUARANTEE: COAST guarantees its COAST knives, tools and COAST LED Lenser Lights to be free of defects in materials and workmanship for the life of the original purchaser. This guarantee does not cover normal wear and tear, nor damage resulting from misuse or neglect. Batteries or damage caused by batteries (i.e. leakage) not included in guarantee.


Zweibrüder Optoelectronics GmbH
Website: www.zweibrueder.com
Email: [email protected]
Address: Kronenstraße 5-7, Soligen 42699, Germany
Phone: (+49) 212-5948-0
Fax: (+49) 212-5948-200
Business Hours: Monday through Thursday 8:00am-5:00pm, Friday 8:00am-2:00pm, Central European Time
Established: 1993

Yangdong Zweibruder Light Research and Production Corp Ltd (aka LED Lenser Corp Ltd)
Website: nagu.yangjiangchina.com or www.led-lenser.cn
Email: [email protected]
Address: No 25, Yu Dong 1 Rd, Yangdong Industry Zone, Yangjiang, Guangdong 529500, China
Phone: (+86) 662-660-0048
Fax: (+86) 662-660-8701
Established: Aug 2001

Dorcy

Website: www.dorcy.com
Email: [email protected]
Address (US): Dorcy International, 2700 Port Road, Columbus, OH 43217 (USA)
Phone (US): 800-837-8558 (toll-free) or 614-497-5830
Fax (US): 614-497-5822
Established: approximately 1971

Address (Canada): Dorcy Canada Ltd., 3375 N Service Road, Units D4 D5, Burlington, Ontario L7N3G2, Canada
Phone (Canada): 866-859-2295 (toll-free) or 905-319-3934
Fax (Canada): 905-319-2738

Address (Australia): Dorcy Pacific Pty Ltd, Unit 2, 12 Harvey Street North, Eagle Farm, QLD 4009, Australia
Phone (Australia): (+61) 07-3268-6506
Fax (Australia): (+61) 07-3268-7106

Address (Hong Kong manufacturing office): Dorcy International HK LTD, 11/F Kwong On Bank Building, 728-730 Nathan Road, Kowloon, Hong Kong
Phone (Hong Kong manufacturing office): (+852) 2394-8281
Fax (Hong Kong manufacturing office): (+852) 2789-9007

Warranty Info:

Warranty (Excluding batteries): This product is warranted to be free from defect in material or workmanship for one year from date of purchase. If product is defective, please return to Dorcy for repair or replacement. Dorcy reserves the right to substitute product of equal value if returned product is not available.

Fenix (Fenixlight Limited)

Website: www.fenixlight.com
Email: [email protected]
Address: 8/F, 2nd Building, DongFangMing Industrial Center, 33th District, Bao'an, Shenzhen, Guangdong 518133, China
Phone: (+86) 755-2963-1163
Fax: (+86) 755-2963-1181
Established: 2005

Warranty Info: www.fenixlight.com/service.asp?action=tiaokuan

[Summary: 15 days exchange if defective; then 12mo full coverage for "normal usage" per their discretion (or 18 mo full coverage with registration); only labor coverage thereafter, you are charged for parts]

Product Warranty: Fenix will replace products afflicted with manufacturing defects within 15 days of purchase and repair a light free of charge within 12 months of purchase if problems develop with normal use; if repair is required after 12 months from the date of purchase, we will charge for parts. The total repair fee is dictated by the cost of the replaced materials.

Service Promise: What we offer: We will replace products afflicted with manufacturing defects within 15 days of purchase; we will also repair a light free of charge within 12 months of purchase if problems develop with normal use; and finally our limited lifetime warranty (if repair is required after 12 months from the date of purchase, we will charge for parts. The total repair fee is according to the cost of the replaced materials).

Warranty Details:

1) 15 days free replacement: We will repair or replace a light within 15 days of purchase if it is afflicted with a manufacturing defect. If the problem calls for a replacement, we will replace the light with the same model as the one sent in. If the model has been discontinued, customers will receive a product with similar or improved performance.

2) 12 months free repair. We offer free repair within 12 months of purchase if problems develop with normal use.

3) Limited lifetime warranty. If problems develop after 12 months of the purchase date, we will charge for parts. The total repair fee is assessed according to the cost of the replaced materials, If damage to the light is substantial, Fenix will contact distributors with a quote who should contact the customers and customers will decide whether to exchange the parts or not. Freight should be paid by distributors or customers.

4) When shipping the flashlights to the end users, distributors or dealers also need to provide the Warranty Card to users, on which, the requested information should have been filled out. The sales date and other necessary info such as stamp are also required from the distributors or dealers.

5) Customers need to fill in the blanks on the Warranty Card and keep the card with distributor's or dealer's stamp or signature for repair when needed.

6) We recommend users register the E-Warranty Card on our website, so that customers can get an extended free repair service period that totals 18 months. (The normal Quality Warranty Card should be returned together with the defective flashlights when customers require warranty support. Our new website is under construction for the time being. This service clause will be carried out when the new Fenix website is up.)

7) We suggest customers request a valid purchase invoice, receipt or other evidence from the sellers when you purchasing our lights.



Fenix-Store.com Additional Dealer Lifetime Warranty

Website: www.fenix-store.com
Email: [email protected]
Address: Fenix Flashlights LLC, 4896 N Royal Atlanta Dr, Suite 305, Tucker, GA 30084
Phone: 866-471-0749 (toll-free) or 678-608-0308
Business Hours: Monday through Friday, 8:00am-5:00pm US Eastern Time
Established: 2005

Warranty Info: https://www.fenix-store.com/information.php?info_id=2

Fenix Product Warranty

March 13, 2008: Introducing the new www.FenixStore.com exclusive warranty:

NO QUESTIONS ASKED LIFETIME WARRANTY

We have a new policy for all Fenix brand products. We are so confident in these flashlights that we are now upgrading all Fenix lights purchased past, present, and future to an unconditional lifetime warranty.

We will repair or replace any Fenix lights purchased from www.Fenix-Store.com. Simply go through our "contact us" link to initiate the RMA process. Your light will be return fully functional. The exterior finish is not covered as this is cosmetic and does not affect the function. If your model is discontinued, we may issue you store credit or offer you a newer model of equal or greater value. We reserve the right to issue a refund in lieu of a replacement.

The only requirements are:
1) A Fenix brand product purchased from www.Fenix-Store.com
2) You must supply proof of purchase. An order number that matches your contact information is sufficient.
3) You must go through the standard RMA process where we will try to diagnose your problem before asking you to send it in.

FoxFury LLC

Website: www.foxfury.com
Email: [email protected]
Address: Customer Service Department, 2091 Elevado Hills Dr, Vista, CA 92084 (USA)
Phone: 760-945-4231
Fax: 760-758-6283
Established: 2004

Warranty Info:

FoxFury LLC warrants FoxFury Action Lighting Systems to be free from any defects in materials and workmanship for a period of one (1) year for all Editions from the date of original purchase. You must fill out the warranty registration card and return to FoxFury LLC to be eligible for a warranty claim. FoxFury, LLC is not responsible for damage due to use, abuse and accidents.

This warranty is subject to the following limitations in addition to any others as imposed by applicable law.

1. The damaged part or product must be returned to either FoxFury or a designated representative for inspection prior to any repair or replacement. Shipping costs are the responsibility of the claimant. Call FoxFury LLC for instructions. You must obtain a return authorization number from FoxFury LLC prior to returning products. FoxFury LLC is not responsible for any damage incurred while in transit.

2. All warranty claims must be accompanied by the original purchase receipt. Under no circumstances shall FoxFury LLC or its authorized representative be liable for any personal loss, injury, or direct consequential damage resulting from the use of this product.

HDS Systems Inc / Ra Lights

Website: www.ralights.com or www.hdssystems.com
Email: [email protected]
Address: HDS Systems Inc. dba Ra Lights, PO Box 42767, Tucson, AZ 85733 (USA)
Phone: 520-325-3004
Established: 1983; began selling flashlights in 1998

Warranty Info: http://www.ralights.com/?id=Warranty#Warranty

HDS Systems, Inc. warrants to the original owner that Product will be free from defects in materials and workmanship for the life of Product. This warranty does not include cosmetic blemishes, damage, modifications and normal wear. HDS Systems, Inc. will repair Product, replace Product with an equivalent Product or refund the original purchase price for the defective Product - at its sole discretion. You are solely responsible for determining the Product's suitability for your application and you take sole responsibility for Product's use. In no case shall HDS Systems, Inc. be liable for more than the original purchase price of Product.

Please contact us prior to returning Product. Warranty service is provided by returning your product postage paid to:
P.O. Box 42767
Tucson, Arizona 85733, USA
520-325-3004

Please include your name, address, phone number and e-mail address (if you have one).

If Product requires repairs not covered by this warranty, we will contact you with an estimated repair cost and ask you to provide a payment method prior to making repairs.

Huntlight

Website: www.huntlight.com
Email: [email protected] or [email protected]
Address: YingRenShi First Industrial Area, Shiyan, Ban'an District, Shenzhen City, Guangdong 518108, China
Phone: (+86) 137-9848-7205 or (+86) 137-1395-5522
Fax: (+86) 755-2762-1045
Established: Jun 2007

Warranty Info:

unknown

Inova (Emissive Energy Corp)

Emissive Energy also produces flashlights for Victorinox.

Website: www.inovalight.com
Email: [email protected]
Address: Emissive Energy Corp., 135 Circuit Drive, North Kingstown, RI 02852 (USA)
Phone: 401-294-2030
Fax: 401-294-2050
Established: 1991

Warranty Info:

LIMITED LIFETIME PRODUCT WARRANTY

Emissive Energy Corp. warrants this light to be free from defects in material and workmanship for the life of the light, except in Germany, where law restricts product warranties to a maximum of ten years. If your light has a manufacturer's defect covered by our warranty, we will repair or replace this light, at our option, without charge when it is returned to an authorized service center or to Emissive Energy Corp.

EXCLUSIONS

This warranty does not extend to any light damaged by alteration, misuse or battery leakage. Battery expiration and battery leakage are excluded from the warranty and are not considered to be defects in the material or workmanship of the light.

Specifically, Emissive Energy Corp. disclaims any responsibility for incidental or consequential damages. Some jurisdictions in the United States, Australia, and Canada do not allow exclusion or limitation of incidental or consequential damages and/or limitations on transferability, therefore the above limitation or exclusion may not apply to you.

In the United States, Australia, and Canada, this warranty gives you specific legal rights; and you may have other rights which vary from province to province, state to state or country to country. This warranty does not affect the statutory rights of purchasers in the European Union, Norway, Switzerland, or Germany with regard to legal warranty claims, nor in France resulting from the legal warranty against hidden defects.

WARRANTY CLAIMS

Send the light along with $5.00 for shipping and handling to:
Emissive Energy Corp., Service Center
135 Circuit Drive,
N. Kingstown, RI 02852 U.S.A.

For your protection and to expedite handling and/or postal claims we recommend that all returns be insured and sent Certified or Registered Mail, Return Receipt Requested. Postage due and freight collect items will not be accepted.

JetBeam (acquired by Rui Zhi Trading Co in July 2007)

Website: www.jetbeam.com.cn
Email: [email protected] or [email protected]
Address: JETBeam, Room 505, No. 25, ShiBeiTongJin Street, HuoXiu, Guangzhou, Guangdong 510080, China
Phone: (+86) 20-8420-8374
Fax: (+86) 20-8420-8374
Established: approximately 2004

Warranty Info:

JETBeam's After Service Promise

One year's free warranty: JETBeam flashlights enjoy twelve months' free warranty service counted from the shipping day, in case of quality problems, our customers can return the lights for free replacement (using correctly provided). Replacement will be made with the same type and specification of new ones when needed, but if we stop producing this type of lights, we will replace other types of the same brand whose performance should be within the same range or above.

Lifetime warranty: when your JETBeam products exceed one year's free warranty service, RUIZHI Trading Co. will still provide paid warranty service, the cost accords to the actual cost of the material used (if the parts that need to be changed are expensive, JETBeam will contact the customer about whether to change the parts or not through our distributors. The shipping cost back to us for repair will be undertaken by customers or distributors.

Each JETBeam product has a warranty card, there is a bar code consists 11 numbers on it, by entering this bar code, our customers can check the warranty status of the lights directly from our website www.jetbeam.com.cn later. Please take care of your warranty card, only with this card, can our customers enjoy the official after service from JETBeam.

Longbow Gear (Light 10)

Website: Prior websites www.longbowgear.com, www.longbowonline.com, and www.light10.com are gone.
Email: unknown
Address: unknown
Phone: unknown
Fax: unknown
Established: 2003-2007

Warranty Info:

Lights were originally sold (around 2004) with some kind of lifetime warranty, but the company now seems to have gone out of business and disappeared, so the warranty has effectively ended.

Company description from a dealer site: "Longbow Gear is a division of Light 10, LLC, the North American distributor of advanced, innovative lighting products manufactured by Light 10 Pte Ltd of Singapore. These products utilize advanced Luxeon© LED technology in a variety of applications including high quality LongBow© flashlights, retail display lighting, landscape and architectural lighting and swimming pool and spa lighting."

Maglite (Mag Instruments Inc)

Website: www.maglite.com
Email: [email protected] or [email protected]
Address: MAG Instrument Inc, 2001 South Hellman Avenue, Box 50600, Ontario, California 91761 (USA)
Phone: 909-947-1006
Fax: 909-947-3116
Business Hours: Monday through Friday, 8:00am-5:00pm US Pacific Time
Established: 1955

Address (Warranty Service Center): 1721 East Locust Street, Box 51453, Ontario, California 91761-7769
Phone (Warranty Service Center): 800-283-5562 (toll-free)
Fax (Warranty Service Center): 909-947-5041
Business Hours (Warranty Service Center): Monday through Friday, 7:00am-4:30pm US Pacific Time

Warranty Info:

LIMITED LIFETIME WARRANTY

Mag Instrument, Inc. (Mag) warrants to the original owner that this flashlight is free from defects in parts and workmanship for the life of that owner. Mag or an authorized Mag Warranty Service Center will, free of charge, repair the flashlight or, at its option, replace a defective flashlight or component. (Mag does not warrant the future availability of any particular colors, markings or decorations, and reserves the option to replace a custom flashlight with a standard flashlight.) Registration is not required for warranty coverage. This warranty is in lieu of all other warranties and conditions, express or implied.

EXCLUSIONS: This warranty does not cover any of the following: 1. Battery exhaustion; 2. Battery leakage; 3. Lamp burnout; or 4. Damage to or failure of the flashlight or any component thereof due to alteration, misuse, battery leakage or lack of maintenance.

MAG DISCLAIMS ANY RESPONSIBILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES. Some jurisdictions in Canada and the United States do not allow exclusion or limitation of implied warranties, incidental or consequential damages and/or limitations on transferability, so the above limitations and exclusions may not apply to you.

HOW AND WHEN TO MAKE A WARRANTY CLAIM:

1. In case of lamp burnout or battery exhaustion, do not return the flashlight to Mag but replace the lamp or batteries. You can purchase replacement lamps directly from Mag or from most retail outlets where Mag flashlights are sold.

2. If the flashlight has been damaged by leakage of batteries, do not return the flashlight to Mag but determine what brand of battery caused the damage and follow the battery manufacturer's instructions about how to make a damage claim.

3. For warranty returns: Send the flashlight (postage or shipping prepaid) to Mag Instrument, 1721 East Locust Street #51453, Ontario, California, USA 91761- 7769, Attention: Warranty/Repair Department, or to an authorized Mag Warranty Service Center. For the location of an authorized Mag Warranty Service Center in your area, consult the retailer where you purchased the flashlight or see the customer service section at www.maglite.com. For your protection and to expedite handling and/or postal claims, we recommend that all returns be insured and sent Certified and/or Return Receipt Requested. Do not send batteries with flashlights.

In Canada and the United States this warranty gives you specific legal rights, and you may have other rights which vary from state to state and from province to province. Where any term of this warranty is prohibited by the law of any jurisdiction, such term shall there be null and void, but the remainder of this warranty shall remain in full force and effect.

Mag does not warrant against battery leakage, however, we do have agreements with Duracell, Eveready and Ray-O-Vac. If one of these brands of batteries has leaked in your flashlight, send the flashlight to us and we will repair or replace it at no charge to you. We recommend that you ship the flashlight UPS or Postal Insured for tracking purposes. Please send to; Mag Instrument, Inc., Attn; Warranty Dept., 1721 E. Locust St., Ontario, Ca. 91761-7769. You pay the freight to us and we pay it going back. Please also include a letter with your name, address, phone number and description of the problem. Don't forget to indicate what brand of battery is inside if you know. Once we verify it is Duracell, Eveready or Ray-O-Vac, we will send you a new flashlight at no charge. Occasionally we open the flashlight and we find it contains leaking batteries that are not Duracell, Eveready and Ray-O-Vac. In cases of "off-brand" battery leakage, we can replace your flashlight for a charge of -- $12.00 plus your state's sales tax for a 'C' or 'D' Mag-Lite® flashlight, or $8.00 plus tax for a Mini-Maglite® flashlight. If you are not sure, send the flashlight to us, with the batteries inside, and we will check to determine the brand. If we find that they are "off-brand" batteries, we will contact you and arrange for payment before sending you the replacement flashlight.

ALL LED PRODUCTS MUST BE SENT TO THE MAGLITE CORPORATE WARRANTY CENTER. For all other warranty returns: Send the flashlight (postage or shipping prepaid) to an authorized Mag Warranty Service Center. For your protection and to expedite handling and/or postal claims, we recommend that all returns be insured and sent Certified and/or Return Receipt Requested. Please include your name, address, phone number and or email address and a description of the problem.

NiteCore/RaidFire (EDGE Tactical Light Co Ltd)

Website: www.nitecore.com or www.raidfire.com
Email: [email protected] or [email protected] or [email protected] or [email protected] or [email protected] or [email protected]
Address: Room 1811, Choice Plaza, South Guangzhou Avenue, Guangzhou, Guangdong 510080, China
Phone: (+86) 20-8426-6906
Fax: (+86) 20-8426-9210
Established: brands launched in 2007 (EdgeTac says it was established in 2001, but no confirmation available)

Warranty Info: www.nitecore.com/pages/CustomerService/WarrantyItems/index.aspx , www.nitecore.ca/nitecore-customer-service.html

EDGE Tactical Light Co. Ltd. warrants each NiteCore® and RaidFire® flashlight to be free from defects in materials and workmanship. Our obligation under this warranty shall be limited to replacing or repairing any NiteCore®/RaidFire® flashlight or part thereof returned (prepaid) to us and found to be defective in either material or workmanship. This service will be provided free of charge for parts or labor within one year counting from the date of purchasing. Misuse voids warranty, expressed or implied.

NiteCore® and RaidFire® flashlights enjoy the brand's warranty service worldwide. Within 7 days after receipt, any defective lights will be offered free replacement by NiteCore®/RaidFire® distributors unconditionally; Within 12 months after receipt, EDGE Tactical Light Co. Ltd. offers free repair after service, except for damages caused by misuse. As to those exceed the above time period, EDGE will still provide with warranty service, only repair charge should be included. Customers may contact local distributor or EDGE Tactical Light Co. Ltd. for warranty service. Please be noted this warranty service does not include the followings:

1. Damages caused by disassembly or modification without permission;
2. Damages to the appearance caused by misuse or incidental happening (such as crash, knock, squeeze, etc.);
3. Damages caused by misplacement of batteries or battery leakage.



Fenix-Store.com/NiteCoreUSA.com/4Sevens.com US Distributor Warranty

Website: www.fenix-store.com or www.nitecoreusa.com or www.4sevens.com
Email: [email protected]
Address: Fenix Flashlights LLC, 4896 N Royal Atlanta Dr, Suite 305, Tucker, GA 30084
Phone: 866-471-0749 (toll-free) or 678-608-0308
Business Hours: Monday through Friday, 8:00am-5:00pm US Eastern Time
Established: 2005

Warranty Info:

lifetime warranty, details not yet known; likely similar to their Fenix warranty



TADGear.com US Distributor Warranty

Note: As of May 23, 2008, TAD Gear's relationship with EdgeTac has ended. Fenix-Store.com operating as NiteCoreUSA.com (aka 4Sevens.com) became the new US distributor in June 2008.

Website: www.tadgear.com
Email: [email protected]
Address: TAD Gear Inc, 660 22nd Street, San Francisco, CA 94107
Phone: 888-432-7227 (toll-free) or 415-318-8252
Fax: 415-318-8251
Business Hours: Monday through Friday 10:30am-6:30pm, Saturday 12:00pm-4:00pm, US Pacific Time
Established: 1997

Warranty Info: www.tadgear.com/x-treme%20gear/flashlights main/defender_infinity.htm

EdgeTac-Nitecore products are guaranteed against manufacturer's defect for 12 months. Nitecore flashlights, if deemed defective, can be returned for evaluation and may qualify for an even exchange with same replacement product within the first seven days of purchase. Within twelve months of receipt, TAD Gear offer frees repair service, except for any damage caused by abuse deemed beyond the product's operating parameters, or alteration and modification. Any alteration or modification of any EdgeTac-Nitecore products immediately voids any manufacturer's warranty. After twelve months, any repair and freight charges and will be the responsibility of the purchaser and may vary depending on service issue.

These services are only offered to Nitecore flashlights purchased from EdgeTac or TAD Gear directly. TAD Gear will not service or honor any foreign market EdgeTac-Nitecore products. Warranty services ONLY apply to original purchaser. Only American market EdgeTac-Nitecore products are valid for warranty service. Any warranty service issues must first obtain a RMA#. Contact TAD Gear for the RMA#. All returned lights MUST be accompanied by a copy of the original sales receipt from EdgeTac or TAD Gear along with a detailed explanation of functional issues so we may best address and service the product.

NovaTac Inc

Website: www.novatac.com
Email: [email protected] or [email protected]
Address: 300 Carlsbad Village Drive, Suite 108A-100, Carlsbad, CA 92008 (USA)
Phone: 760-730-7370
Fax: 760-730-7375
Established: 2006

Address (Sales and Support): 2302 E Speedway Blvd, Suite 211, Tucson, AZ 85719
Phone (Sales and Support): 877-437-7978 (toll-free) or 520-881-5800
Fax (Sales and Support): 520-881-5207

Warranty Info:

NovaTac Limited Lifetime Warranty

NovaTac, Inc. warrants that its products will be free from defects in material and workmanship for life. NovaTac's liability is limited to the original purchase price of the product and does not cover cosmetics, color variations, modifications or batteries.

To obtain warranty service, please obtain a Return Material Authorization (RMA) number by phone or email. Securely package the item being returned and include a clear explanation of the problem, your RMA number, name, address, phone number and e-mail address postage paid to:

NovaTac, Inc.
Tactical Lighting Products
2302 E. Speedway Blvd., Suite 211
Tucson, Arizona 85719
USA

Nuwai, River Rock, and Shykuang

Shykuang manufactures lights for Nuwai at a factory in China, which are distributed as River Rock at Target stores. Nuwai and Shykuang have their own lines of lights too. Nuwai also sells some of these as Rayovac Sportsman.

Nuwai
Website: www.nuwai.com.tw
Email: [email protected]
Address: 1FL, 100 Gung Guan Road, Beitou, Taipei 11244, Taiwan
Phone: (+886) 2-2893-0199
Fax: (+886) 2-2893-0198
Established: 1998

River Rock
Website: www.riverrockdesigns.com
Email: [email protected]
Address: 900 RR 620 South, Suite C101-223, Austin, TX 78734
Phone: 512-263-6985
Fax: 512-263-1277
Established: 2005

Shykuang
Website: www.shykuang.com.tw
Email: [email protected]
Address: No. 66, Tunfshih Liao, Shih Li Taipao City, Chiayi, Taiwan
Phone: (+886) 5-362-3378
Fax: (+886) 5-362-3210
Established: possibly 2002

Warranty Info:

Usually 90 days.

Olight (Shenzhen Olight Technology Co Ltd)

Website: www.olightworld.com
Email: [email protected] or [email protected]
Address: Shenzhen Olight Technology Co. Ltd, Fuhai 9H, Kangle Building, Xuefu Road, Nanshan District, Shenzhen City, Guangdong 518052, China
Phone: (+86) 755-2640-9372
Fax: (+86) 755-2641-1547
Established: 2007

Warranty Info: www.olightworld.com/page/cn/support.asp

We offer only tested products that we describe truthfully. Products are warranted for one year from the date of purchase. A copy of the invoice is required for warranty repairs or replacements. Please call or email to notify us prior to returning items for warranty repair or exchange.

Peak LED Solutions

Website: www.peakledsolutions.net
Email: [email protected]
Address: 29834 N Cave Creek Rd, Suite 118-249, Cave Creek, AZ 85331 (USA)
Phone: 877-881-7325 (toll-free)
Fax: 623-582-0526
Established: 2004

Warranty Info:

1 year waranty / 30 day satisfaction guarantee

Pelican Products Inc

Website: www.pelican.com
Email: [email protected]
Address: 23215 Early Avenue, Torrance, CA 90505 (USA)
Phone: 800-473-5422 (toll-free) or 310-326-4700
Fax: 310-326-3311
Established: 1976

Warranty Info: www.pelican.com/support/guarantee.php

Pelican Lifetime Guarantee: You Break It, We Replace It... Forever

In the unlikely possibility that you should have a problem, all Pelican products are of course covered by the Pelican Unconditional Lifetime Guarantee of Excellence.

If for any reason you are not satisfied with the quality or performance of the Pelican product you have purchased, Pelican Products will gladly replace the product or refund your money (at your option) within 30 days after the purchase through the original Dealer/Retailer.

Pelican Products will continue to guarantee the product directly, against breakage or defects in workmanship. This guarantee does not cover the lamp or batteries in lights. The o-rings must be kept greased (and replaced if damaged) per product instructions. (Replace o-rings annually or when damaged.)

Any liability, either expressed or implied is limited to replacement of the product. This guarantee is void only if the Pelican product has been abused beyond normal and sensible wear and tear. The guarantee does not cover shark bite, bear attack and children under five.

PentagonLight (Pentagon Scientific)

Website: www.pentagonlight.com
Email: [email protected]
Address: 151 Mitchell Avenue, South San Francisco, CA 94080 (USA)
Phone: 650-877-1555
Fax: 650-877-9555
Business Hours: Monday through Friday, 7:00am-5:30pm US Pacific Time
Established:

Warranty Info: www.pentagonlight.com/guarantee.shtml

Built for the Toughest Environment
Lifetime Warranty on all parts except lamps and accessories

PentagonLight adheres to the highest manufacturing standards in providing only first-rated illumination tools to its users. Therefore, PentagonLight flashlights are guaranteed for life under normal use and service against defective workmanship and material to the original purchaser.

Warranty Exclusions: This guarantee is void if the flashlight has been damaged by accident or unreasonable use, immersion in water at depth greater than the specified tolerance, neglect, battery leakage, subjecting to improper environmental conditions, improper service, or causes not arising out of defects in materials and workmanship. The warranty also does not cover any accessories including but not limited to lanyards, bulbs, and batteries.

Princeton Tec

Website: www.princetontec.com
Email: [email protected]
Address: PO Box 8057, Trenton, NJ 08650 (USA)
Phone: 800-257-9080 (toll-free) or 609-298-9331
Fax: 609-298-9601
Established: 1975

Warranty Info:

Lifetime Warranty - Princeton Tec warrants all products to be free from defects under normal use for as long as you own the product.