gunga
Flashaholic
They completed the refund.
No worries. It was on me. I read about the good reports here, read their return policy, Canadian shipping (a good thing) and Canadian office with (non functional) phone number and thought all would be smooth.
So far the product is fine. It has some annoying quirks but so do most lights.
Service has been annoying and took much more effort than I anticipated, hence all my complaints. If they would pick up the phone or return a call just once, this would not have happened. I'm guessing it's just a Canadian number that is used occasionally for outgoing calls. No one listens or responds to the messages.
Overall this has left a sour taste in my mouth. So far the product is good and the service is typical of an Asian manufacturer. No better. No worse.
My issue was just that I was expecting better. Note, I'm an Asian Canadian so it's not a race thing. Just a customer service thing.
My taxes were refunded. My shipping was not, but since the product was not defective I didn't expect it to be.
Time will tell how the product endures. The unique UI and LED tint are what prompted me to keep them. I hope they prove reliable.
