Help Support Candle Power Flashlight Forum
they have tone dialing and it takes me more time to contact the manager ... would like to note that it is much more expensive for me as I'm Ukrainian =) though this fact does not stop me ... I will do it ... My Surefire flashlights will cost like gold it is another reason I love CPF and its members! If I buy smth I get it quickly and I can resolve the problems in case they arise.
From my expereince, SF is not very timely with their email responses. Being an int'l member, email is the only option I have in contacting them due to high call charges and the time difference. Perhaps the sales volume for the rest of the world is miniscule compared to the domestic market for them, which is why we're considered 'low priority' :thumbsdow . But as some has mentioned, an SF customer is an SF customer and they shouldn't treat us differently just because you're not based in CONUS.
For your troubles, perhaps a kind member based in CONUS would be able to help you out in this case?
Have you tried to send email from different adress, it could be that they treated your emails as spam?
I would never ever trust a warranty that works only if you call someone, for international customers there could also be language problems.
And the phone bills
Someone mentioned fax, that was hilarious, it's year 2009 and fax is used mostly by outdated companys who don't know how email works.
On the other hand, light is still functional, just a bit odd to operate, but when we buy surefire, we want almost perfection Maybe they even have a multi-function printing/scanning/faxing device and your faxes should then do even bigger damage to their nerves
my L1 is also functional ... without max mode))) I use it instead of a candle when the electricity of our town is turned offI also think that people who are willing to pay extra price for Surefire flashlights deserve being treated the same no mather where they're coming from. I bought a LX2 just because Surefire's good reputation about warranty claims. My lx2 has a little bit wobbly tailcap, i asked Surefire(emailed them to helpyou@...) if this is normal and i recieved a reply a few hours later that i need to send them my shipping address and that they will send me a new tailcap. This was a few days ago, so i will give them, let's say, 2-3 weeks to ship the tailcap to Slovenia.
I really hope that you'll get your light fixed though... And even if we're in 21. century, i think would be best to fax them: Fax machines are super annoying with all that strange sounds while receving data
think it is too short period for them...))) they can't make it at 2-3 weeks. so, fax machine is my last hope =)))) Good luck to U too !
I don't see where you've told us what the current problem with your U2 is.
