Hello Doug,
Whilst I do my best to look after all my customers very rarely we get a case of dealing with some people who just cannot be pleased.
I had hoped you understood sometimes things go wrong or get delayed with international shipping.
What I did try to reassure you with was that in the case your order does not arrive I would front the cost of sending you a replacement. Just like I have in the rare times this has happened in the past.
It is tough luck for ME as I am the one who looses the money for the replacement or the Refund for your order not arriving.
Perhaps with your attitude I should rethink my shipping polices & like others state that I am not responsible for the order after I have dispatched it.?
However based on a good 4 years of shipping thousands of my lights worldwide I will not allow you to spoil my system or polices for the rest of my customers.
How to proceed?
We ether hang on in there until the end of this week & hope your order arrives.
In the event it does not show up by Monday 28th July I will send you a second replacement order. Only once has this not worked out & a 3rd order was sent before we gave up & I refunded the customer.
Or:
I will send you a full refund today & hope that if your order did arrive you would be honest & resend the payment.
Please confirm you preference.
It would be very expensive to send orders via Fedex, something like £35 or $70. Unbelievable I know, your welcome to look into it.
Kind Regards
Rob @ Lummi
Rob -
I am MORE than willing to wait until July 28th for the Wee to arrive (why not make it an even
31 days??). I was distressed by what I thought was your indication that you were not going to do anything until
6 WEEKS had passed, before taking ANY action...
I am a PowerSeller on eBay (with Feedback of over 800; with 99.3% rating), and I have had MANY shipments ordered from the UK (DVDS and small electronics) - and the LONGEST
ship time was 10 DAYS - to my door (not counting those that...uhm...mis-stated the
actual ship date; something that occasionally happens with busy sellers)...
So...I don't think I am among "some people who just cannot be pleased" - I am being VERY reasonable in expressing my dismay that ...now...
28 DAYS (June 25th - July 23rd)...after you stated:
Today the 25th of June your order from Lummi was dispatched to you.
Thank you kindly for your custom
...it has
STILL not arrived...
Cheers!
Doug:wave: