New Ra Lights products (Part 4)
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mbassoc2003
Newly Enlightened
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Re Import Duty.
That is not the case in the UK. You can clearly mark the customs label 'Warrany Item' or 'Returned Goods' and the recipient will still have to pay customs charges, and fees on the value of the goods (which is in excess of $50 on a Clicky). He then has to go to the Inland Revenues Service and initiate a claim, and provide a statement from the warranty provider that the goods were repaired and returned and provide proof of export shipping to the US insured for the same declared value, and provide proof that import duty was paid on the initial import (ie, have the original import packaging with the customs charges label on it), before they will consider reversing the additional import duty charge. And even if you meet all those criteria, and you get your import duty fee back, you still don't get the $20 import duty collection charge that Parcel Force add on top of the import duty, unless you want to begin a claim for that too.
I don't know where you guys live, but that's the way it's working here in the UK, and I've chalked up more that £10 in phone calls to Customs and Excise on this matter already.
What would be good is if a company like UT would have a policy for 'what we do when we sell you faulty goods'. This isn't a case of a product that developed a fault. This is a product they shipped faulty already. They should at least take responsibility for the quality of their stock, and not put their own profits and out of pocket expences above that of their 'customer'. They certainly shouldn't blank them until they ask a question in open forum.
That is not the case in the UK. You can clearly mark the customs label 'Warrany Item' or 'Returned Goods' and the recipient will still have to pay customs charges, and fees on the value of the goods (which is in excess of $50 on a Clicky). He then has to go to the Inland Revenues Service and initiate a claim, and provide a statement from the warranty provider that the goods were repaired and returned and provide proof of export shipping to the US insured for the same declared value, and provide proof that import duty was paid on the initial import (ie, have the original import packaging with the customs charges label on it), before they will consider reversing the additional import duty charge. And even if you meet all those criteria, and you get your import duty fee back, you still don't get the $20 import duty collection charge that Parcel Force add on top of the import duty, unless you want to begin a claim for that too.
I don't know where you guys live, but that's the way it's working here in the UK, and I've chalked up more that £10 in phone calls to Customs and Excise on this matter already.
What would be good is if a company like UT would have a policy for 'what we do when we sell you faulty goods'. This isn't a case of a product that developed a fault. This is a product they shipped faulty already. They should at least take responsibility for the quality of their stock, and not put their own profits and out of pocket expences above that of their 'customer'. They certainly shouldn't blank them until they ask a question in open forum.
I have copies of both of your emails. I have copies of my return emails from that Saturday night also.
You were offered a full refund. You were also offered a solution to get the light fixed without having to return it, to save you from return shipping , and that is what you chose.
Henry sent you a new switch and you have not contacted me since.
International shipping is expensive and a I'm sure aggravating for non-usa people, but it is what it is. Our shipping and return policies are posted on the website in more than one area. I cant help it if you don't agree with them.
I am a dealer. I do not "inspect" Ra lights. Just because the lights are shipped in a bag, does not mean that I am going to inpect them, no more than if they were in a box wrapped with plastic. It is not appropriate for me to do so.
Is this the same light you are trying to sell in this thread, post#87?
Or, is it the custom light you bought from Henry you are going to sell, and keep the "faulty" light for yourself?
You say in one post that you are happy with the quality and performance of both of your lights. In another post you complain about the light not working.
What have you spent $100 on "trying to get the light to work"? You haven't returned a light.
You lost all credilbility with me when you posted the following on 3/07:
Originally Posted by mbassoc2003
UT wash their hands of it and say it's HDS' problem. Thay offer no guarantee on products they sell from third party manufacturers, and say they will accept no returns. So much for customer service, eh? So right now I'm pretty pissed. Hope Henry has a solution.
This was posted BEFORE your second email to me and BEFORE I responded to your email!
your first email was at 6:36pm and your second email at 8:35pm. I returned your email at 10:19 on a Saturday night
When you stop posting lies about me in open forum, I will stop responding to them.
I'm sorry to take up space, but when someone tells lies about me in order to validate their position, I don't like it.
My intention is not to give Ian a bad rep, but to keep my reputation from being unfairly attacked with things that are untrue.
I'm sure this will be moved to another section.
I can post the emails and you can follow the timeline easier that way.
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It's finally here.
I noticed there is a distinctive lack of AlTiN bezel pictures in this thread and black AlTiN has been my favorite finish since I first encountered it. Due to these facts, here's a pic of the latest edition to my collection a Clicky Tactical 140.
So far I like it, but when it gets dark I'll head outside and get to check out the hotspot some more. Throw is pretty important to me.
Also I get to learn lots about how the Ra works so I can really compare properly with the WWcn. I'm not planning on carrying this guy much if the WWcn is all I hope it will be...
I noticed there is a distinctive lack of AlTiN bezel pictures in this thread and black AlTiN has been my favorite finish since I first encountered it. Due to these facts, here's a pic of the latest edition to my collection a Clicky Tactical 140.
So far I like it, but when it gets dark I'll head outside and get to check out the hotspot some more. Throw is pretty important to me.
Also I get to learn lots about how the Ra works so I can really compare properly with the WWcn. I'm not planning on carrying this guy much if the WWcn is all I hope it will be...
mbassoc2003
Newly Enlightened
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- Mar 4, 2009
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- 161
Russ,
My intention is to get the Ra Clicky Tactical with the faulty tail switch fixed. It is not the tail switch that is at issue, as the replacement tail switch also does not operate the light.
As regards e-mails, I have never received a response from you to any e-mails that I have sent you, nor to any of the e-mails I copied you in with in my e-mails with HDS systems. I have heowever received your responses to those e-mails posted here in public forum, which may not be the best way of responding to customer's e-mails.
I am continuing my attempts to fix this light directly with the manufacturer, as dialogue with UT was not possible 'off forum' apparently. The expense if importing and shipping product about the world to fix a fault is excessive, and I do understand that these are expences that are imposed by the UK government, and in now way can be controlled by yourself, or any other supplier. But at the very least, it would be reasonable for a replacement product to be shipped at a declared nil value so as to not cost the buyer extra duty.
I would much rather have a working light than refund of the initial cost, especially having layed out all the postage and import duty costs. I am sure you can understand that. Hopefully I can manage to get the light to work via the manufacturer for only $80.
I don't get the 'quality and performance' reference you made. As I see it, I have a number of HDS originating lights of one brand or other, and they are all some of the best quality products I have owned. I am in no doubt that H is one of the pre-eminant engineers in this field, and produces fantastic quality product. That does not mean that there is not a fault, nor does having a fault with a single product detract from a belief that that product is a fantastic product, or that I wouldn't want to own it. This thread is full of people with 'flicker' who still want a light and love the light, but wish it didn't have a flicker.
I must reiterate that to-date I have not received a single e-mail from UT. The only replies I have received appear to be from you on the open forum. I am assuming that you are representing UT as you have knowledge of my initial e-mails some three weeks ago.
My intention is to get the Ra Clicky Tactical with the faulty tail switch fixed. It is not the tail switch that is at issue, as the replacement tail switch also does not operate the light.
As regards e-mails, I have never received a response from you to any e-mails that I have sent you, nor to any of the e-mails I copied you in with in my e-mails with HDS systems. I have heowever received your responses to those e-mails posted here in public forum, which may not be the best way of responding to customer's e-mails.
I am continuing my attempts to fix this light directly with the manufacturer, as dialogue with UT was not possible 'off forum' apparently. The expense if importing and shipping product about the world to fix a fault is excessive, and I do understand that these are expences that are imposed by the UK government, and in now way can be controlled by yourself, or any other supplier. But at the very least, it would be reasonable for a replacement product to be shipped at a declared nil value so as to not cost the buyer extra duty.
I would much rather have a working light than refund of the initial cost, especially having layed out all the postage and import duty costs. I am sure you can understand that. Hopefully I can manage to get the light to work via the manufacturer for only $80.
I don't get the 'quality and performance' reference you made. As I see it, I have a number of HDS originating lights of one brand or other, and they are all some of the best quality products I have owned. I am in no doubt that H is one of the pre-eminant engineers in this field, and produces fantastic quality product. That does not mean that there is not a fault, nor does having a fault with a single product detract from a belief that that product is a fantastic product, or that I wouldn't want to own it. This thread is full of people with 'flicker' who still want a light and love the light, but wish it didn't have a flicker.
I must reiterate that to-date I have not received a single e-mail from UT. The only replies I have received appear to be from you on the open forum. I am assuming that you are representing UT as you have knowledge of my initial e-mails some three weeks ago.
This is my last response to this matter in this thread.
You may have received a light that did not work properly. OK. That happens sometime.
You were offered a full refund. You say that you received no email from me , but your posts and responses suggest that you did.
Based on your posts and emails, You obviously have a problem with the shipping and return policies of uniquetitanium and Ra Lights.
It is your responsibility to agree with them or not.
Because you disagree shipping costs and return polices , does not give you the right to slander me or uniquetitanium. As I said before, shipping international is aggravating and I wish it was the same as shipping to US addresses, but it is not.
Again, this statement has no defense:
Originally Posted by mbassoc2003
UT wash their hands of it and say it's HDS' problem. Thay offer no guarantee on products they sell from third party manufacturers, and say they will accept no returns. So much for customer service, eh? So right now I'm pretty pissed. Hope Henry has a solution.
It was posted BEFORE your second (revised) email to uniquetitanium with reported problems with your light..
Even though it is against all policies, and after you have publically made untrue statements about me and uniquetitanium,
I will STILL offer you a Full refund on your light.
Based on your other posts, I dont know if its faulty or if it works properly or not.
All you have to do is send it back to me.
Russ
Sorry for the other matters being discussed in this thread.
I've been meaning to post more in these threads, but I didn't want to appear to be "selling" all the time.
I still have personal opinions and I am going to start trying to post more on CPF overall.
These Ra Lights are the best performing lights that you can get IMHO.
The flickerig issues have been pretty much resolved. You also have to remember that most people have received trouble free lights.
Henry offers great service on them, and that is the one reason I wanted to be a RA dealer is because Henry backs his products.
Ra Lights is not a big manufacturer, and does not have the staff and budget that some people think.
I think people would be surprised at how much Henry does himself. Because of that, it sometimes takes some time to get lights back.
I think of Ra Lights as a "custom" light that is produced in quantities.
Also, as far as problems go, the light can't get fixed if Henry can't inspect it.
At the same time, some people that have had "problems" with their light, have found out after posting here, that they did not have a problem, but did not know the correct procedure for reset or programming etc.
There are some VERY knowledgable members here on CPF that know the in's and out's of these lights.
I have learned some things from reading these posts myself. After changing the output levels originally, I have never used anything other than the 4 preset levels on any of Henry's lights, so I would have to go to the instructions to change the levels even now. lol
How many of you still do not put a clip on your Ra Light?
I've been meaning to post more in these threads, but I didn't want to appear to be "selling" all the time.
I still have personal opinions and I am going to start trying to post more on CPF overall.
These Ra Lights are the best performing lights that you can get IMHO.
The flickerig issues have been pretty much resolved. You also have to remember that most people have received trouble free lights.
Henry offers great service on them, and that is the one reason I wanted to be a RA dealer is because Henry backs his products.
Ra Lights is not a big manufacturer, and does not have the staff and budget that some people think.
I think people would be surprised at how much Henry does himself. Because of that, it sometimes takes some time to get lights back.
I think of Ra Lights as a "custom" light that is produced in quantities.
Also, as far as problems go, the light can't get fixed if Henry can't inspect it.
At the same time, some people that have had "problems" with their light, have found out after posting here, that they did not have a problem, but did not know the correct procedure for reset or programming etc.
There are some VERY knowledgable members here on CPF that know the in's and out's of these lights.
I have learned some things from reading these posts myself. After changing the output levels originally, I have never used anything other than the 4 preset levels on any of Henry's lights, so I would have to go to the instructions to change the levels even now. lol
How many of you still do not put a clip on your Ra Light?
StandardBattery
Flashlight Enthusiast
Nice pic Thanks! I agree, the lack of ALTiN bezel pictures is not right. I'm glad you're helping to rectify that.
Strauss
Flashlight Enthusiast
My warmie still does not have a clip installed, but thats only because I am still waiting for my Ti clip from Chip to arrive :shrug:
No clips here, never used them on HDS or Novatac lights either.
The original 4 levels are very well selected. Turning simple momentary on is a must, one of the best features of the light. I see no downsides. I go back and forth if I want memory (aka force setting) on or off.
parnass
Flashlight Enthusiast
Tactical vs. Executive switch feel?
How does the Tactical's switch feel versus the Executive switch?
I don't have either.
Can you compare either switch to the HDS EDC Basic series? I owned one and I remember how its switch felt. It had only a little travel.
Does the Tactical switch have a more travel, like the Surefire E1L and E2L? Or is it just a membrane type switch mounted on a protruding platform?
Thanks in advance.
How does the Tactical's switch feel versus the Executive switch?
I don't have either.
Can you compare either switch to the HDS EDC Basic series? I owned one and I remember how its switch felt. It had only a little travel.
Does the Tactical switch have a more travel, like the Surefire E1L and E2L? Or is it just a membrane type switch mounted on a protruding platform?
Thanks in advance.
Re: Tactical vs. Executive switch feel?
To me the Tactical has very slight travel when compared the surefire e1l or e1b - they are very different feelings.
The tactical is almost like a "muted" click and feels more like pressing a button than clicking a switch. Does that make sense?
I like them both.
To me the Tactical has very slight travel when compared the surefire e1l or e1b - they are very different feelings.
The tactical is almost like a "muted" click and feels more like pressing a button than clicking a switch. Does that make sense?
I like them both.
Has big as it is my Clicky has been sporting a black original clip which I ordered from Russ. Thanks by the way. The reason for the big clip for me is that I have been using my Clicky clipped to my hat every night for late night runs. I find that I trust the bigger longer clip more than the ARC 4 clip. It's not that bad looking in black. sorta
parnass
Flashlight Enthusiast
Re: Tactical vs. Executive switch feel?
:thanks: Thanks for the description. It is helpful.
:thanks: Thanks for the description. It is helpful.
matrixshaman
Flashlight Enthusiast
Re: Tactical vs. Executive switch feel?
I think they are very much the same as far as the feel. It's essentially the same design - that is it's a momentary only switch which has a slight click to it when pushed. It's only because it is wired to an MCU that it seems like a click on / click off switch and of course because of the MCU can be a momentary also if used and programmed that way. I think it one of the best designs for a flashlight switch unless you like the silent non-click design like the LF3XT uses (also MCU controlled but no tactile click feel).
I think they are very much the same as far as the feel. It's essentially the same design - that is it's a momentary only switch which has a slight click to it when pushed. It's only because it is wired to an MCU that it seems like a click on / click off switch and of course because of the MCU can be a momentary also if used and programmed that way. I think it one of the best designs for a flashlight switch unless you like the silent non-click design like the LF3XT uses (also MCU controlled but no tactile click feel).
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streetmaster
Enlightened
I don't use a clip on my Ra EDC Executive. Although, I do have an Arc4+ clip ready for the Clicky if I so desire.
I'm still debating as to whether I'm going to buy a tactical switch for it. I really want one, but it's a little pricey.
Same here. As much as a protruding button would be nice at times, I really do value to ability of a light to tail stand so I went with the "executive" button.
In answer to your other question, I haven't even got my clicky yet and I just placed and order with Chip for a Ti clip. I do not like bezel up carry at all. Also I don't like looking like I've got tons of accessories in my pockets so I value discrete clips that allow for deep carry. In fact the clip was one of the main factors that drove me to the Spyderco Caly3 over some other spydies.
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