A purple "P" *FIXED*

[flownosaj]

A purple \"P\" *FIXED*

I just wanted to updated this post without bringing this subject up to the top of the forum again. Peter quickly fixed the problem and all is well. My new light is everything I expect from Arc--QUALITY.


I finally had enough cash left over when I made a flashlight purchase this weekend and I bought a LSL-P. It's a LSL-P #181 with a date of 3/12/03

After I had heard all the great reviews the past few months I was so psyched when I got my package open today. The first thing I did was open up my LS, glance over the instructions on how to insert battery, actually insert the battery and run on off to the pitch black garage.

I let my eyes adjust and shaking with anticipation, press down the Kroll. What I got was a sickening suprise... <font color="blue"> purple </font>. It was worse than my KL1 ever was.... It's definetly brighter and more focused than most of my lights, but it is decidedly purple--such that if I showed this to a non-flashaholic, they would assume that purple was the intended color.

I run out and gather my collection to compare it to my other luxeon powered lights... it's the most purple of all of them...

I take a close look at the head to see if I perhaps recieved a standard in error. No, it's a LSL-P alright. And while inspecting the head, I notice 2 tiny bare spots on the bezel where there was no annodizing.

This from a light that costs $100? Now I'm depressed... /ubbthreads/images/graemlins/icon23.gif
I've happily purchased many Arc AAA's as gifts and nearly every one was perfect. This is my first experience with an Arc LS and I am really dissapointed.

What should I do?

-Jason

 

[FlashlightOCD]

Re: A purple

Return it to ARC... Arc believes in customer satisfaction, that is a large part of the reason why you paid $100.

 

[Rex]

Re: A purple

That's a good reason? I would prefer that Arc does not ship premium lights with defects. I won't pay expensive shipping from New Zealand just to return my *yellowish* LSH-P with a *lot* of farkle and a small pinhead-sized damage to the anodizing.

 

[treek13]

Re: A purple \"P\"

[ QUOTE ]
flownosaj said:
And while inspecting the head, I notice 2 tiny bare spots on the bezel where there was no annodizing.


[/ QUOTE ]
I just want to warn you that the 2 tiny bare spots are normal. They are from the rack that holds the heads while they are being anodized.

As to the color issue, you can always e-mail the folks at Arc about your concerns and I am sure they will let you exchange it.

Pat

 

[flownosaj]

Re: A purple \"P\"

[ QUOTE ]
treek13 said:
I just want to warn you that the 2 tiny bare spots are normal. They are from the rack that holds the heads while they are being anodized.

[/ QUOTE ]

These 2 bare spots were in addition to the two from the rack. I considered the "rack" ones normal and expected, but these two were on the edge of the bezel. They're small--but noticeable.

I kinda agree with Rex--I'm all for good customer service and I will usually pay higher for a good guarantee, but wouldn't it be beter to have a "premium" ship without problems in the first place?

I hate to sound like I'm whining, but now I have to email Arc, box this one up, find time to get to the Post Office, pay for shipping, wait for another one to arrive and hope that the new one is better than the one I have now.

Seems like a lot of unnecesary hassle that would only prevent me from buying a 'premium" again.... /ubbthreads/images/graemlins/thinking.gif

It this were a "second," I wouldn't care, but I'm paying almost twice as much.

-Jason

 

[Lebkuecher]

Re: A purple

So how did Arc react when you called to explane your issue? Were they helpful? How nice were they over the phone. What are they going to do to help you out? Did you talk to Peter? I think you will find you have a slight hassle and not a problem.

 

[flownosaj]

Re: A purple

Lebkuecher--I've emailed Arc and we'll see what happens from here. I don't doubt that Peter won't make it right--my concern is that I don't feel that a "premium" should have this problem. I guess a rouge luxeon jumped in the reel and reveled in the fact that it escaped the demanding hands of CPF flashaholics /ubbthreads/images/graemlins/wink.gif

-Jason

 

[treek13]

Re: A purple

Sorry about that Jason.

I was trying to help but it sounds like my post was just one more annoyance since I got it wrong. /ubbthreads/images/graemlins/twak.gif

Pat

 

[flownosaj]

Re: A purple

treek13--No annoyance, you were trying to help. You saw my error of not listing the rack marks and commented on what you knew to be a common occurance with missing annodization. Nothing wrong. /ubbthreads/images/graemlins/smile.gif

But if this makes you feel any better--bad treek13, bad. Go sit in the corner /ubbthreads/images/graemlins/grin.gif
(I'm assuming that's a cat in you avatar there, Pat?)

-Jason

 

[K Horn]

Re: A purple

You know I really have to wonder just what your agenda is in this.
I could see where you would come on the board to complain if had a problem with a company, called them, or returned the product and then didn't get the resolution that was promised in the warranty.

Anyone here on CPF can see that:
1. RARELY does anyone have to return something to ARC...
2. That Peter will bend over backwards to insure someone's complete satisfaction.

You know I just got a couple of items from ARC today. FEDEX even delivered them a day earlier than promised. All products that came in today worked FANTASTIC, in fact I'm kicking myself for not getting an LS-H sooner.

If I wasn't satisfied, YES, I would have been a little angry. BUT I would have just done the adult thing by
returning the product to Peter and giving him another chance.

So why would you slam ARC without even giving Peter a chance to resolve this problem first?

 

[flownosaj]

Re: A purple

K Horn--Agenda? Adult thing? Okay, I think I'm a little offended... /ubbthreads/images/graemlins/frown.gif

I came here to vent and get some questions answered.

I held off geting an LS for a while, finally had some money to get one and figured I'd go ahead and get a premium. What I got was not what I considered a premium and I stated that.

Since I've never had an LS before and I've never had a problem with any Arc product, I turned to the CPF members who have been helping me the past few months and asked "what should I do?"
as in
* Is this normal and do I suck it up?
* Do I return it to the dealer of purchase?
* Do I email Peter G. or do I contact Arc customer service?

I don't think I "slammed" Arc and I'm sorry if you think I did.

I think Arc makes a quality product, hence the many AAA's bought as gifts (unfortunately, before the big pricedrop) but since I never had an LS before I can only judge this one against the other lights I have.

FlashlightOCD told me what to do. It will go back to Arc. Treek13 tried to point something out to me that could have solved some of the problem.
Rex made a point that I happen to agree with--I have to take my time and money to correct a mistake.

I don't see what I did wrong except speak my mind.



I will no longer reply to posts in this thread publicly. If anyone wants to contact me, plese PM, as the only post I will make here after this will be that Peter and Arc corrected the problem.


Thank you,

Jason





















Thread closed /ubbthreads/images/graemlins/wink2.gif

 

[GJW]

Re: A purple

[ QUOTE ]
K Horn said:
Anyone here on CPF can see that:
1. RARELY does anyone have to return something to ARC...

[/ QUOTE ]

Well I haven't been here as long as you but I'm still "anyone".
And as anyone I can say that I've read A LOT of threads about Arc returns.
I've probably bought about 9 of the LS series and can remember returning 5 of them.
Nascar is probably one of Arc's biggest customers and he's frequently commented on his numerous returns.
YES Peter always makes things right and NO my returns were not Premiums but to jump down someones throat for asking about a problem seems WAY out of line.
Agendas have two sides you know.

I understand the tension that's been in the Arc camp lately but rudeness and accusations???

Apologies if this seemed extreme.

 

[K Horn]

Re: A purple

You know what I've learned that you praise in public and
criticize in private, unless of course you can't get resolution to your problem.

For FLO (or anyone else for that matter) to start screaming on a public forum before privately attempting to resolve an issue, I have to ask myself:
1. Is he immature?
2. or is that person one of those loud obnoxious people who isn't happy unless he's complaining.
3. or is that person attempting to circumvent the warranty and maybe try to get something free, like a discount, or Peter mailing the replacement before getting the bad one back, etc.

Since we all know of ARC's great product support, why would someone attempt to hurt them by trashing their product?
We also know that these LED's are cutting edge technology and that there is a wide variation in color even within the same reel.

Really, who is rude here?

 

[chamenos]

Re: A purple

i think jason was just ranting...perfectly understandable and acceptable to me. he wasn't thrashing arc; in fact the reason he got the LSL was because he's had good experiences with the arc AAA, and he liked arc. if i was in his position i would be pretty peeved too and whilst i would definitely email arc about it, it does help to have people empathize with you and console you.

btw jason, i think you got unlucky because i've had two arc LSH-Ps pass through my hands and both have been very white, compared to any other led light i've seen. i understand this probably soured your experience with the light but just bear with it for a while /ubbthreads/images/graemlins/smile.gif peter will definitely take care of the problem /ubbthreads/images/graemlins/thumbsup.gif

 

[flownosaj]

Re: A purple

You've gone from questioning my character to downright rude and I don't appreciate that. /ubbthreads/images/graemlins/icon23.gif

Please, re-read ALL of my posts in this thread and make sure you know what I'm saying before making a comment like that again.



This one goes to everone to clarify something--I think I've made my "agenda" clear. Right now, I'm simply waiting for Arc's reply.
According to their warranty, I wasn't sure if it covered picky people, like myself who are going to complain about the color of the led and finish on an otherwise nice, working light.


Any other insults you would like to type or if you have an issue with me personally, please contact me via PM like I had stated previously. I honestly feel that you were reading way too far into my posts and got the wrong idea.

-Jason

 

[Catdaddy]

Re: A purple

K Horn,
"You know what I've learned that you praise in public and
criticize in private,". How do you think it looks to others to see you slamming flownosaj in public. It is probably not a good example to be attacking him personally when you know nothing about him.

Others may be tempted to use your same logic when looking at your post and evaluating you:
"I have to ask myself
1. Is he immature?
2. or is that person one of those loud obnoxious people who isn't happy unless he's complaining."

I suppose there are two ways of looking at things. /ubbthreads/images/graemlins/wink.gif

It is scary how a few people jump on anyone who says ANYTHING negative about Arc Flashlights. There are more than enough positive comments to balance them out without attack dogs jumping in.

 

[FlashlightOCD]

Re: A purple

Confucious Say: If only 1 in 10,000 are defective it is no big deal ... unless you are that 1. Then it gets personal.

 

[Gransee]

Re: A purple

flownosaj, sorry you got a purple tint. Please let us exhange it for you. I also responded to your email.


Peter

 

[obeck]

Re: A purple

Everyone here is pretty aware that an LSH-P should be very white with (at most) a slight blue or green tint. I've never seen a perfectly white LED.

In general, I do not go out and flame a company in BBs or newsgroups until the company has had a chance to respond to the complaint. In this case, I would have persued Arc for a replacement. My post to the CPL would depend on Arc's subsequent response and action. Since they would replace it, then I would write " I got a really purple LSH-P from Arc. Of course, they replaced it without difficulty, but I have to wonder about their quality control ... that would ever let it out as a premium in the first place"


That would be a fair statement that summarizes the incident without emotional baggage. The problem with "pre-posting" the problem before the outcome is that many people read the complaint but never read the outcome or solution, which is somewhat unfair to Arc.


I recently had a 6 year old Campmor branded goretex jacket that (literally) fell apart in the wash. My letter to campmor simply stated that I wanted a replacement (brand their option) as the problem was clearly a manufacturer's defect. I stated that their response to my complaint would determine how I would portray Campmor *in the future*. They sent me their cheapest waterproof/breathable jacket. Now I can say, honestly, that "Campmor-brand products may not rival The North Face or Marmot in quality, but they at least stand behind them if they fail." I believe that this is better than publicly flaming Campmor brands as "crap", and then following up weeks later with "but at least they did right by me". The difference is that the whole story shows the true character of the company, but the half-truth disparages and hurts them.

 

[Greta]

Re: A purple

This whole thread has turned into something that simply has me shaking my head in absolute amazement.

First I would like to say that I haven't seen Flownasaj call this product "crap". If I missed it, I'm sure someone will correct me... /ubbthreads/images/graemlins/icon6.gif

Now... I've been getting /ubbthreads/images/graemlins/twak.gif about for quite some time now because supposedly the moderators and administrators of CPF are too heavy handed and don't allow any "free speech" or bad mouthing of any products on CPF. Members have been complaining that they are afraid to say anything for fear of being /ubbthreads/images/graemlins/twak.gif and /ubbthreads/images/graemlins/banned2.gif . The reality of it is that we honestly don't care WHAT product you cheer or jeer as long as it's the product and not a CPF member and as long as you can back up your claims... good or bad.

And now I sit here and watch many of you jump all over flownasaj because he is speaking his mind. Giving his opinion. It would seem that you MEMBERS and NOT the mods and admins are the ones who are making people feel as if they can't speak their minds. Has anyone else noticed this? Can I use this thread as an example to hold up to the rest of the board as to just who exactly is doing the intimidating around here? Because it certainly isn't me. Or any other moderator or administrator. As far as we're concerned, flownasaj has done nothing wrong. That is the CPF administrations opinion.

Amazing.. /ubbthreads/images/graemlins/jpshakehead.gif