Anyone have experience with Illumn?

[scottk2112]

I purchased 2 18500 Vapcell INR18500 K15 1500mAh 15A High Discharge Flat Tops. I received button tops instead. I've been trying to reach them by email, contact form and phone. I've had no luck getting through to them. Anyone have any suggestion or experience with their customer service?

 

[orbital]

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So the button tops won't work at all for you? They are more expensive than the flatops.
If running in series, you'd need a magnet anyway, if you feel it's a length issue

_________________________
Most of my batteries have been though illumn

edit typo

 

[Kestrel]

I did some back & forth w/ them earlier this year; perhaps one or two small delays on emails, but nothing noteworthy IMO.

First class customer service for sure.

 

[scottk2112]

+

So the button tops won't work at all for you? They are more expensive than the flatops.
If running in series, you'd need a magnet anyway, if you feel it's a length issue

_________________________
Most of my batteries have been though illumn

edit typo

The buttons don't work at all. I think the buttons are too long. I shared correspondence with Hank before the purchase and he helped me pick out the batteries to fit all 3 tubes.

 

[KITROBASKIN]

First class customer service some years ago. At one point I called them about a problem, not sure that might work now. They are at the top of my list for batteries, and flashlights if needed.

 

[scottk2112]

First class customer service some years ago. At one point I called them about a problem, not sure that might work now. They are at the top of my list for batteries, and flashlights if needed.

I've called but they have a message that says they are short staffed. I submitted a web form and sent an email. No responses. I'm a little frustrated.

 

[knucklegary]

I've called but they have a message that says they are short staffed. I submitted a web form and sent an email. No responses. I'm a little frustrated.

Sh!t happens.. Give them a while to reply. It usually takes a couple days using website contact form, short staffed or not.
If order was their mistake, they'll send you correct flat top batteries, no charge.

 

[scottk2112]

Sh!t happens.. Give them a while to reply. It usually takes a couple days using website contact form, short staffed or not.
If order was their mistake, they'll send you correct flat top batteries, no charge.

Thank you. I'll wait them out and see what happens.

 

[DaveTheDude]

My experience with Illumn has been consistently excellent. Your issue will be sorted out.

 

[rennwerkes]

They're my go to source for batteries. Recently, they've been pretty slow responding back to emails recently but I'm sure they'll get back to you and make things right.

 

[scottk2112]

They're my go to source for batteries. Recently, they've been pretty slow responding back to emails recently but I'm sure they'll get back to you and make things right.

I heard from them last night and they are going to get the flat-tops out to me. I guess they were just busy for a couple of days. I call that good service. Sorry I doubted it.

 

[rennwerkes]

Good to hear! I suspect they're getting more popular with flashlight enthusiasts and having a hard time keeping up.

 

[iacchus]

Illumn has been my go-to for quite a while now. I've spent loads w/ them and never been anything but happy w/ their service.
Contact w/ them is a bit slower than it used to be, but goes fine if you are a wee bit patient.