Arc Flashlight Customer Care is Fantastic!!

[Orion]

I can't say enough about the customer care of the Arc people. These people are, without a doubt, top notch in this area!! They went over and above for a fix on my Cyan LS that has left me about speechless!!

Arc -

Sing your praise for Arc customer care here:

 

[W4DIZ]

ARC does have first rate service

I wish every company had this kind of service,what a wonderful world it would be.

 

[**DONOTDELETE**]

I agree. Everyone at Arc has been super. Indeed, if all companies were like this, what a wonderful world it would be. Great job Arc!

 

[r2]

I wouldn't know. All the Arc products I've bought have worked flawlessly (2 LSs and 4 AAAs). That's the kind of customer support I really like to see.

- Russ

 

[Charles Bradshaw]

Like Russ, I have never need Customer Support. My Arc SLS White works flawlessly, as does my Cyan First.

 

[Kiessling]

well ... I got an LS1rev2 hybrid delivered to Germany directly from Arc with a huge scratch in the anodize of the battery holder and some other little scratches here and there.
I didn't even get an answer to my e-mail in which I simply stated that they should pay attention when packing things ... not that I wanted a replacement considering that the light works very well and shipping and customs would have been quite funny to pay.
nevertheless a polite little answer would have been ok I think.
bernhard

 

[Gransee]

I assume that you ordered a first instead of a second since the seconds are supposed to have scratches.

However, the first should not have any scratches and we will replace it if you ever choose to use that option.

Keyword searches did not register any email with "kiessling" or "bernhard" anywhere in our inbox. A more detailed search may yet find the message.

My apologies Bernhard for the scratched unit and for not responding to your email.

Peter Gransee

 

[ChrisA]

bernhard - don't be too harsh with peter... he's a really busy man improving our beloved arc ls

so far i have zero complaints about my arcs. i have some aaa's and ls' myself and several that have been given to friends as gifts and none of them has shown any flaws. since i use my flashlights mostly while doing outdoor-stuff they get banged around and tend to malfunction in no time or completely fail after some battery-cycles (like the mini-mag i used before 'i saw the light'

).
on my recent trip to thailand i took an older model arc ls1 with the single AA-cell as edc. we did a 7 day guided jungle-tour in the north (near the golden triangle - beautiful place !) and this light was used as primary camp light every night. we had quite a bit of rain during the first half but it performed better than i would have dreamed

all i had to do was to feed it a fresh el-cheapo heavy duty AA every now and then (i bought a pack of those in a k-mart in bangkok) and it kept running. no flex-failure, no water inside, no battery problems, nada... the only thing i took an inova x5 for was out of curiosity when we did some diving on ko tao.

i can't wait to get my hands on the improved ls2 with the 2-AA clickie-pack - that'll be the ideal edc for my use. with NiMhs or 1000mAh NiCads i'm sure this will make me a happy camper...

sorry for writing all this but i'm so amazed by these little 'pieces-of-art' that i just couldn't resist. i'm sure if there are any problems with an arc-product peter is always there and does his best to make you a happy and proud customer.

chris

 

[ChrisA]

p.s. i love scratches and wear marks on items i use regularily - i'd call it character...

chris

 

[Kiessling]

hey peter,

it's ok, I love it like that. I was just a ittle angry about the missing reply and had to state that right here since everyone was so awed by the customer care. didn't want to hutz you though.
I ordered a first and it works like a first, it is fantastic.
replacement is not necessary and wuld be too costly for us both ...
maybe the e-mail just vanished ... those things might happen.
and do not worry, of course I will cintinue buying your lights ...

bernhard