Fenix Customer Service - no one responds!!!

[crestgel]

I bought a P1D-CE from www.fenix-store.com on Jan 4 . I started to have a problem with the light turning on consistently shortly after I received it. Sometimes the light would turn on and stay on when I turn it, other times it would just flicker and stay off.

I tried emailing and leaving voice mail with no response from Fenix for over 2 weeks now. Are they out of business or is this the way they treat customers that have problems?

Any advice on contacting Fenix?

 

[Lebkuecher]

Where did you buy your light? This is where I would start.

 

[SanjuNana]

Do you mean Fenix-Store? Fenix is a Chinese company, so I'm not sure how you'd contact them directly.

 

[nerdgineer]

Service level probably depends on the dealer as I don't deal with the manufacturer at all. I haven't actually had any problems to require service, but my dealer 4Sevens has consistently been responsive and accommodating to questions and options I've requested.

 

[crestgel]

Bought it from the Fenix store (www.fenix-store.com)

Their number and address is on their website
http://fenix-store.com/information.php?info_id=7&osCsid=3b14dda6e18054d0087b8a27c46603d3

 

[Unforgiven]

The LED forum is not the place to post a poll on customer service. If the problem complies with Cheers and Jeers rules you may post your experience there.

Thread closed.
Unforgiven