MikeSalt
Flashlight Enthusiast
I've been away for a while, but I have to say, hats off to Fenix. I went onto Fenix-Store.com and found many new lights.
When faced with the ringy beam of the Cree emitter, we asked for textured reflectors;
. Fenix offer textured reflectors on most models AT NOT EXTRA COST.
When faced with criticism regarding 'reverse clicky' for tactical use, we requested a momentary switch with output selectable via a twisty;
. Fenix are offering the new L1T V2.0 with just this feature.
We asked for Luxeon Rebel based Fenixes;
. Rebel based Fenixes due this month, with up to 200 lumens! Surefire have only just answered our requests for Cree based lights.
We like flashlights to have a proper waterproofness rating;
. Fenix have had their products fully tested to IPX8 standards.
I believe this to be fantastic, they certainly listen to what the customer wants, and deliver promptly. People bang on about how good Surefire customer service is, but they only provide it when things go wrong. TRUE CUSTOMER SERVICE also involves listening, and providing the EXACT solutions people are asking for. A few months ago, I would have been tempted to get a SureFire. Now? No way!
When faced with the ringy beam of the Cree emitter, we asked for textured reflectors;
. Fenix offer textured reflectors on most models AT NOT EXTRA COST.
When faced with criticism regarding 'reverse clicky' for tactical use, we requested a momentary switch with output selectable via a twisty;
. Fenix are offering the new L1T V2.0 with just this feature.
We asked for Luxeon Rebel based Fenixes;
. Rebel based Fenixes due this month, with up to 200 lumens! Surefire have only just answered our requests for Cree based lights.
We like flashlights to have a proper waterproofness rating;
. Fenix have had their products fully tested to IPX8 standards.
I believe this to be fantastic, they certainly listen to what the customer wants, and deliver promptly. People bang on about how good Surefire customer service is, but they only provide it when things go wrong. TRUE CUSTOMER SERVICE also involves listening, and providing the EXACT solutions people are asking for. A few months ago, I would have been tempted to get a SureFire. Now? No way!