Hello all. I'm sorry that this reply is late, but I just got word of a few complaints. As for the Gladius Upgrades, we have corrected all of the issues that we were having with some of the lights. As for the "smudges" that some were facing, this has been corrected. As for the optics (instead of a reflector) that we now use, there are going to be some very insignificant imperfections. Since it is a hard plastic optic instead of a metal reflector, we can only clean the optic the best we can with an anti-scratch cleaner. We cannot guarantee that it will be as perfect as a reflector could be, but we do the very best we can with getting it as perfect as possible. The "glue" marks around the lens are not glue at all. In fact if you look at the marks, they are symmetrical. These are the indentions in the optic that holds the optic firm into the optic holder. As for the lens movement, we have found that not every Gladius is made alike. We have now come up with different size spacers that fit all of the Gladius'. By doing this, there is no gap in the bezel like some have commented about. Everything is now firmly fit.
As to some of the comments of us not being able to "ensure that the parts stay with the light", this is not correct. The lens never leaves the bezel unless it falls out during modification. Then it is cleaned and placed back into the bezel immediately. There is no possibility of "swapping out" lenses.
As for the way that the bezel is taken off, we use a padded piece of equipment that does not scratch the bezel. We also make note of the condition of each piece of equipment that comes in. If the light was not returned to you in the same condition that it was sent, then you should let us know about it so that we can check our records and make sure that it's corrected.
As for the customs charge, we claimed the amount of the light replacement the same way we always do with UPS so that if it's lost then the light can be replaced. We have had a customer recently who's light was lost by UPS and because of us doing it this way, the customer was able to get a reimbursement of $200 on the light rather than just the $70 for the upgrade. You are able to make a request for the value to be declared at just the upgrade price if you wish, but keep in mind that if the situation occurs that the light is lost in shipping, then you will only be reimbursed that price.
We apologize for the few that have negative experiences with your upgrades. We will do our best to correct whatever issues that you may have with this. Thanks.
Stephen Crews
Strategos International
Logistics/Instructor