Problem with PD35

[Janfrederik]

Hey all, so I just got my first flashlight today, a Fenix PD35, and already it's messed up. The forward clicky, the output changer, isn't working correctly. Right now, if I turn the flashlight on, it's on Turbo mode. If I press the clicky, nothing. If I hold it down, it goes to strobe mode. When in strobe, if I press the clicky again, it goes back to Turbo
.
I didn't drop it or do anything with it. I was outside, trying it out, and then all of a sudden, it won't change modes. It was pretty chilly out (for Texas). Maybe about 35-40 degrees F.
Any help would be appreciated. I plan on calling Fenix tomorrow.

Thanks!

 

[Norm]

:welcome:

Moved to LED Flashlights - Norm

What to post in the General Flashlight Discussion Sub Fourum.

Have you tried tightening the switch retaining ring?

Norm

 

[Janfrederik]

:welcome:

Moved to LED Flashlights - Norm

What to post in the General Flashlight Discussion Sub Fourum.

Have you tried tightening the switch retaining ring?

Norm

Apologies, and thank you!

I'm not sure what you mean by that. Could you explain for me, please?

 

[jondotcom]

I'm guessing you are supposed to half-press the button repeatedly to get to the mode you want, then fully press the button until it clicks.

 

[Janfrederik]

I'm guessing you are supposed to half-press the button repeatedly to get to the mode you want, then fully press the button until it clicks.

No, it worked fine, then it just stopped. Everything I've tried has failed. You're just supposed to click the button to cycle through.

 

[dj:litestick]

Hey all, so I just got my first flashlight today, a Fenix PD35, and already it's messed up. The forward clicky, the output changer, isn't working correctly. Right now, if I turn the flashlight on, it's on Turbo mode. If I press the clicky, nothing. If I hold it down, it goes to strobe mode. When in strobe, if I press the clicky again, it goes back to Turbo
.
I didn't drop it or do anything with it. I was outside, trying it out, and then all of a sudden, it won't change modes. It was pretty chilly out (for Texas). Maybe about 35-40 degrees F.
Any help would be appreciated. I plan on calling Fenix tomorrow.

Thanks!

You can try what Norm mentioned and see if that solves the problem. To tighten the clicky retaining ring, you have to turn it counter-clockwise on the PD35.
If that doesn't solve the issue, I would contact your dealer you bought it from and return it for a replacement. Good luck.

I'm guessing you are supposed to half-press the button repeatedly to get to the mode you want, then fully press the button until it clicks.

Negative. That's not how the PD35 works. The side button is suppose to change the mode, not rear clicky.

 

[Janfrederik]

You can try what Norm mentioned and see if that solves the problem. To tighten the clicky retaining ring, you have to turn it counter-clockwise on the PD35.
If that doesn't solve the issue, I would contact your dealer you bought it from and return it for a replacement. Good luck.

Okay, so what exactly is the clicky retaining ring?

 

[dj:litestick]

Okay, so what exactly is the clicky retaining ring?

If you take off the tailcap and look at the inside, you will see the aluminum ring around the spring with opposite small holes. You are suppose to use a retaining clip plier to tighten and loosen this ring.

 

[Janfrederik]

If you take off the tailcap and look at the inside, you will see the aluminum ring around the spring with opposite small holes. You are suppose to use a retaining clip plier to tighten and loosen this ring.

And tightening that will fix the button up by the light-emitting end?

 

[dj:litestick]

It could be one issue, it could be multiple issues. Like Norm and I mentioned, this is a good start to diagnose the problem. If this doesn't resolve your issue, I wouldn't try taking apart and messing with any other parts of the light (clicky itself nor electronic switch up at the head). Maybe try different batteries.
Just return it for a replacement if this doesn't help.

 

[Janfrederik]

It could be one issue, it could be multiple issues. Like Norm and I mentioned, this is a good start to diagnose the problem. If this doesn't resolve your issue, I wouldn't try taking apart and messing with any other parts of the light (clicky itself nor electronic switch up at the head). Maybe try different batteries.
Just return it for a replacement if this doesn't help.

Well, thank you both for you help. I tried tightening the retaining ring, to no avail. Should I send it to Fenix, or the place I bought it from? It has a few scratches, so I don't want to give the place I bought it from a noticeably used light. Or do they just send it in and get it fixed anyway?

 

[dj:litestick]

Well, thank you both for you help. I tried tightening the retaining ring, to no avail. Should I send it to Fenix, or the place I bought it from? It has a few scratches, so I don't want to give the place I bought it from a noticeably used light. Or do they just send it in and get it fixed anyway?

What you just said. Fenix will tell you to return it to the dealer you purchased it from. Most dealers don't see a problem with accepting returns due to the manufacturer's defect.

Good luck.

 

[Janfrederik]

What you just said. Fenix will tell you to return it to the dealer you purchased it from. Most dealers don't see a problem with accepting returns due to the manufacturer's defect.

Good luck.

Thanks again!

 

[rje58]

This is good information - however in the future it might be advisable to make sure your flashlight is not DOA and doesn't have any immediate and obvious factory defects before handling it in such a way that it has scratches and is a "noticeably used light" on the same day you receive it.

What you just said. Fenix will tell you to return it to the dealer you purchased it from. Most dealers don't see a problem with accepting returns due to the manufacturer's defect.

Good luck.

 

[Janfrederik]

This is good information - however in the future it might be advisable to make sure your flashlight is not DOA and doesn't have any immediate and obvious factory defects before handling it in such a way that it has scratches and is a "noticeably used light" on the same day you receive it.

Yeah... Everyone one of course wanted to see it, and a buddy let it slip out of his hands, so now there's a chip in the anodization.

 

[ChrisGarrett]

Yeah... Everyone one of course wanted to see it, and a buddy let it slip out of his hands, so now there's a chip in the anodization.

Have your buddy buy you a new light, if the dealer fails to take it back, due to it being a 'beat up' return.

With friends like that...lol.

Chris

 

[Janfrederik]

Have your buddy buy you a new light, if the dealer fails to take it back, due to it being a 'beat up' return.

With friends like that...lol.

Chris

Nah, it was all good in the end. My dealer sent me a new one as soon as I told him mine was defective. I'll be returning it soon.

 

[ChrisGarrett]

Nah, it was all good in the end. My dealer sent me a new one as soon as I told him mine was defective. I'll be returning it soon.

Good to hear.

I had a Sunwayman V10R crap out on me after a year and Battery Junction sent me a new V11R, because mine couldn't be repaired/replaced.

Stuff happens and that's when customer service comes into play.

Chris

 

[Janfrederik]

Good to hear.

I had a Sunwayman V10R crap out on me after a year and Battery Junction sent me a new V11R, because mine couldn't be repaired/replaced.

Stuff happens and that's when customer service comes into play.

Chris

Acknowledged. I don't know what else to say