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gadget_lover said:
Im sure you are feeling better about "correcting" the waitress. After all, she publicly humilated you! She should be fired or at least punished, right?
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I thought about this long and hard before reporting it. The manager confirmed that there was a behavior problem with this particular employee, so I don't think I was too far off base. The manager asked me what I wanted; I told him that I just wanted the Behavior to stop.
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But what if you are wrong. Think about how likely it would be for her to deliberately try to humiliate you. First, you are a total stranger. Second, it cuts into her income. Third, you had no interaction. Fourth, ignoring someone is not a very effective means of humiliation.
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I considered that. You had to be there to see the body language and other circumsnatces. Taking that into consideration along with the manager's remarks, I didn't over-react.
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There are many, many, many more inept and uncaring people in this world than there are mean ones.
The key is the difference between malice and [bindifference[/b]. A mean person will try to hurt you through acts and words. An inept person or person who does not care may insult you, but only by accident or by happenstance. There's an old rule of thumb: No insult was given if none was intended. If there was no intent to humiliate, it was not an act of malice.
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I understand.
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Think of the last random encounter where you were insulted or offended. Was it really meant to make you feel bad, or did the person just not take you and your feelings into account.
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I can usually identify acts of indifference, inattentiveness or simple stupidity. Happens to me all the time while driving, at restaurants, anywhere. I am guilty of such acts myself. This was none of those.
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In closing, ask yourself when was the last time that you did something petty to a complete stranger just to insult them. That's about how often others do it too.
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Most of the time, yes. But every now and then I run across one of those people whose life is so screwed up that they wind up acting out in inappropriate ways towards others. Judging from the way this individual acted towards me vs. everyone else, it was quite clear that something was "up." Again, you had to be there to see what I mean.
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I, too would have talked to the manager. It's his job to make sure that all customers are waited on. I'd ask him to review the serving timelines with the staff. After all, NONE of the people waited on you, not jut that one waitress.
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Excellent point, Daniel, and the manager certainly took note of the fact that I was sitting there for a half-hour waiting for someone to come over and say hello. Attitude problem or not, it was a failure of their hospitality system.
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P.S. My favorite non-insult is the naming of sports teams and their mascots. I used to be proud that the redskins, chiefs and indians were part of our culture. I'm part Cherokee. For some unknown reason, we can have aa MLK high school, but not a team named "The Braves". Someone, somewhere was offended.
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That's always puzzled me also. While the original "Chief Wahoo" logo for the Indians was a little visually denigrating, the current logo looks fine to me. I also didn't seed any problem with the Braves... after all, the name signifies courage and independence, right?