Regarding Peak LED Solutions

[HorizonSon]

Please don't laugh or poke fun (too much); but here is a copy of an email I sent Robyn "The Boss Lady" Seabert. I wanted to share my pleasant experience here. I know this bunch would appreciate it!:twothumbs


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First, and foremost, thank you thank you thank you...


I wanted to call to thank you; which I felt would be more personable. But the more I thought about it; I felt this would be less impacting to your day's affairs; thus, leaving you with a less tainted "Thank you!"...


I made an honest mistake with my original purchase. None the less; MY mistake! After receiving the RGB, and realizing something went horribly wrong, I was heavily distressed. I am a man of very very humble means, and I'm thinking I just bought a VERY expensive "toy" <sigh> I knew what it would mean for you (and company) to receive this back from me. IF, and that is a BIG if, someone every buys a RGB, in THAT model, what are they odds they will choose BRASS, too??? To receive this would be a 100% loss in its investment. I was having this "no matter what, someone is going to get *%$^! in the end" sort of feeling. I was sick to my stomach before, during and after my initial call... Then there was the second call: I spoke with you and we discovered why I didn't get your email, lol. I do have a silly email address My interactions with you (and company) have all been pleasant and personable. Thank you!...


I checked my bank account online this evening (after our conversation Yesterday afternoon), to see if there was a pending transaction: and there was! Not for the returned product in the amount of $44.95?! NO! In the FULL amount, including shipping costs, for $49.95! This is what I call "Above and Beyond" customer service! You (and company) completely indebted yourselves to MY mistake; leaving no ill impact to me whatsoever. Thank you...


By the way... I am absolutely enamored with my SNOW WHITE 7 LED Kilimanjaro in Brass. It is now my current EDC and thus will remain...


Student for life,

David

 

[Elmie]

I have nothing but good things to say about their customer service as well.

 

[parnass]

Please don't laugh or poke fun (too much); but here is a copy of an email I sent Robyn "The Boss Lady" Seabert. I wanted to share my pleasant experience here.

Consider sending Robyn a paper copy via US Mail. Peak has had problems in the past receiving email.

 

[shomie911]

Peak is the best flashlight manufacturer period.

There customer service is excellent, their prices are excellent, and their lights are excellent.

I love Peak!

 

[paintballdad]

Their customer service is tops in my book and they make great flashlights too.

Robyn and the gang has been very gracious. I recently ordered a Pacific HA High Power, the light had a few very minor nicks in the head and the spill pattern was a bit unusual. Not really a big deal and played with it for a few days. I decided to contact Peak and Robyn said to send it back for them to check.

I sent it back and in the process changed my mind from HA pocket body to brass pocket body and then again to a brass key chain body.
They said "OK" to all this. You just can't beat that level of customer service :twothumbs. There will be more Peak lights for me!

To Robyn and everyone at Peak LED Solutions, :thanks:.

Joel

 

[DM51]

This doesn't belong here. Perhaps a post in the Cheers forum on CPFMP, although please first read the rules. Thread closed.