S/F Customer Service...

[Dreck]

These people just amaze me. About a week ago I'd lost my tailcap for my E2e (old style non-clicky). So I just sent them an e-mail with my serial number that just said I lost my tailcap, is it possible to obtain another? and I received a reply a day later saying: " Just give us your address and we'll have one sent out" Sure enough a box arrived today with a brandy-new clicky tailcap. Now THAT'S customer service!

Maybe not the cheapest...maybe not the brightest (led-wise) but it's rare to find a company with such a responsive customer service department.

Has anyone else dealt with these people?

 

[e2x2e]

They've got a GREAT customer service reputation around here. Glad to hear you got a tailcap

 

[greenstuffs]

This is surefire lifetime warranty, i too had a L1 CREE shipped overnight. I think surefire's warranty is second to none.

 

[generic808]

SF warranty and customer service is second to none! It still amazes me at how great they are with taking care of their customers. It's very hard to find a company with such great service.

 

[KeyGrip]

Threads like these really go in the cheers forum. Just a reminder.