<< Give their warranty a close read. You send it back, (and you pay for the shipping back) and THEY will decide if it's defective or not and THEY will decide whether to repair, replace or refund your money. >>
I ignored this in another thread, but enough is enough. I agree with you on the shipping charges IF the product is defective right out of the box as is the case with many people in this thread. In that case SureFire should pay the return shipping.
Beyond that, SureFires warranty statements and requirements are no different that than of the majority of companies out there, regardless of what they manufacture. .
You are correct. Enough is enough and I'm sorry you "ignored this" in the other post. You really should speak your mind when something bothers you!
Just because "the majority of companies out there" are no different than Surefire doesn't make screwing people right, does it?
I just returned some binoculars to OpticsPlanet that I had for over 30 days. They refunded my purchase price PLUS my cost of shipping the glasses back to them. They have EARNED my loyalty.
Last year, I noticed some marks on the underside of the barrel of a S&W I bought new but had had for almost a year. It looked like someone at the factory had inserted the barrel and tightened it with a pair of Vise Grips. There was a small row of "tooth marks" on the barrel.
I took some pics and emailed them to S&W. They said they were aware of the problem on "a very limited number of revolvers," said a "then new tech had done a few like that" and it would be taken care of (it was the new 7 shot model of the old 586). They emailed me an overnight Fedex shipping label. I shipped it the following day.
When I got the revolver back in less than two weeks it had a new barrel plus a new, deep blue all over finish like they put on their old revolver PLUS a trigger jog from their Pro Shop. Now that, my friend is customer service!
People who paid $140 for the new L1 and have the strobe effect should be angry. Nothing wrong with anger when it's appropriate.
When someone takes your money and doesn't deliver what's promised you should be angry. i don't know what happened to the people in our country. We have turned into a nation of sheep. "Oh well, I got screwed again. But at least I'm used to it now. It doesn't hurt as much as it used to." Great attitude.
Someone spits in your face. You whack 'em. These days someone is likely going to say to you, "Why did you hit him? He has 'issues.' He made a bad choice. So you shouldn't be angry. Have you considered taking a little anger management course somewhere?"
If Surefire sold me a defective light I would of course try the soft approach first.
If they told me I had to pay for shipping the light back to them to give them the chance to correct their mistake, I would try to reason with them.
If they said "pay for the shipping or tough luck," I'd call the company and try to get John Matthew's on the phone or at least his exec. assist.
I'd raise hell and Ill bet my butt Surefire would pay for the shipping and believe me I'd get a full refund out of them.
They screwed up. Why make the problem resolution difficult for the consumer? Why should I pay my money to a company that treats me like crap?
They should never have done a premature release of this thing. It wasn't ready and if they didn't know it THEY SHOULD HAVE. They have no excuse on this one!
Their sales are way up these days. If they keep this crap up, those sales numbers will come back to earth. Then, in a year or two they company will find itself downing in a sea of dissatisfied customers. Tough to get 'em back once you lose 'em.
Personally I get the feeling they don't care much for the civilian market anymore and this L1 debacle may be evidence of thiis.
More dough for them in law enforcement and military sales? It would be interesting to see their income broken down into these market segments. That might tell the story.
Look, there's nothing wrong with customer loyalty. But a company has to earn it and maintain it by treating their customers well. Blind customer loyalty is just plain foolish. When I read all these posts written by Surefire apologists I want to puke.
If they made flashlights as well as they market them there would be no problem.
Please don't ignore this one, GreySave. Speak your mind.
Mike
