What is your experience with warranty and factoryservice?
- Thread starter Flymo
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JohnK
Flashlight Enthusiast
Streamlight A+
Alin10123
Flashlight Enthusiast
I've heard endless good things about Surefire customer service as well.
Art Vandelay
Flashlight Enthusiast
- Joined
- Mar 13, 2006
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In my experience, Surefire has great customer service. One thing, the L4 is such great demand (because of Iraq) that if you need a new L4 or major repair on one, you may have to wait several months.
swampgator
Enlightened
Maglite is pretty good. For the price of postage to a warranty center I got a Magcharger completely checked out and refitted to factory new specs.
SureFire - Had a local retailer sell me an E2e with a non-working head out of the box. Retailer refused warranty but "offered" half price on a replacement head. I emailed SureFire with the story and they sent a free replacement shipped internationally to me!
PeakLED - They shipped an incorrect item, I emailed them, they let me keep the incorrectly shipped item and shipped the correct one free of charge. They also keep track of what items you've bought and I've received a few small consumable items (O-rings and catalogues) over the years without asking.
PeakLED - They shipped an incorrect item, I emailed them, they let me keep the incorrectly shipped item and shipped the correct one free of charge. They also keep track of what items you've bought and I've received a few small consumable items (O-rings and catalogues) over the years without asking.
Art Vandelay
Flashlight Enthusiast
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It's not quite as inconvenient as the rationing previous generations has to put up with during WWII.
Gator762 said:
Flying Turtle
Flashaholic
Had a problem with a Photon 3 way back when I first found CPF. Service was great. The Photon folks (Bryan) sent me a prepaid mailer after a couple emails and I got a new unit.
Geoff
Geoff
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jumpstat
Flashlight Enthusiast
So far so good.....
spoonrobot
Enlightened
- Joined
- Aug 2, 2005
- Messages
- 396
Here's what I got:
Inova: I emailed and them and then called about a T2 tailcap problem. They sent me two new tailcaps in the mail. I did not have to send my light in nor pay shipping.
Inova #2: My T3 dies from an impact related accident. I email about repair prices and I am told to return the light for inspection. Two weeks later a new T3 arrives with a good-natured note about looking into a lanyard. I pay 3.85$ for shipping and that is all.
Pentagonlight: Following the literature at the time on the Pentagonlight website I use both my new L2 LED heads on 3-cell bodies. A hour later both heads are burnt out and I am pissed. I call Pentagonlight and talk to a representative who tells me they just found out their supplier screwed them and the circuits are only good to six volts; send the heads in and they will send two new ones back to me. I pay 3.85$ shipping and end up with two new heads and some Pentagonlight promotional freebies.
Pentagonlight #2: My crew is complaining that the lights I gave them are broken and constantly flicker when used in momentary mode. I inspect and find a problem with the tailcap button. I call Pentagonlight and am told to return all lights exhibiting problems to them for inspection and repair. I pay 7.86$ for shipping plus insurance on 7 lights. Two weeks later I receive a package containing my 7 lights; repaired as well as the new Pentagonlight catalog, two large Pentagonlight T-shirts, two Pentagonlight bumper stickers and some other promotional goodies. Hot.
Inova: I emailed and them and then called about a T2 tailcap problem. They sent me two new tailcaps in the mail. I did not have to send my light in nor pay shipping.
Inova #2: My T3 dies from an impact related accident. I email about repair prices and I am told to return the light for inspection. Two weeks later a new T3 arrives with a good-natured note about looking into a lanyard. I pay 3.85$ for shipping and that is all.
Pentagonlight: Following the literature at the time on the Pentagonlight website I use both my new L2 LED heads on 3-cell bodies. A hour later both heads are burnt out and I am pissed. I call Pentagonlight and talk to a representative who tells me they just found out their supplier screwed them and the circuits are only good to six volts; send the heads in and they will send two new ones back to me. I pay 3.85$ shipping and end up with two new heads and some Pentagonlight promotional freebies.
Pentagonlight #2: My crew is complaining that the lights I gave them are broken and constantly flicker when used in momentary mode. I inspect and find a problem with the tailcap button. I call Pentagonlight and am told to return all lights exhibiting problems to them for inspection and repair. I pay 7.86$ for shipping plus insurance on 7 lights. Two weeks later I receive a package containing my 7 lights; repaired as well as the new Pentagonlight catalog, two large Pentagonlight T-shirts, two Pentagonlight bumper stickers and some other promotional goodies. Hot.
Art Vandelay said:
True, but this is 2007 not 1944 and we are not in the middle of a war. In all or darn near all industries 2 months is unacceptable for customer service.
If your one and only computer broke, and you wait 2 months for it to get fixed? Would 2 months waiting for your car to be fixed acceptable?
If it was something I was depending on, I'd be forced to buy something in the interim if I could afford it. And when my warranty replacement arrived, well, that would probably be up for sale.
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Art Vandelay
Flashlight Enthusiast
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I knew that some were for and some were against, but I did not know that some did not know that we are in the middle of a war. I hope we can drop this line of conversation. I think it is about to move away from flashlights.
Gator762 said:True, but this is 2007 not 1944 and we are not in the middle of a war. In all or darn near all industries 2 months is unacceptable for customer service.
If your one and only computer broke, and you wait 2 months for it to get fixed? Would 2 months waiting for your car to be fixed acceptable?
If it was something I was depending on, I'd be forced to buy something in the interim if I could afford it. And when my warranty replacement arrived, well, that would probably be up for sale.
leukos
Flashlight Enthusiast
Underwater Kinetics :thumbsdow 
My only other warranty needs were with Surefire and they have been excellent. :thumbsup:
My only other warranty needs were with Surefire and they have been excellent. :thumbsup:
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Art Vandelay said:
It's not a war on the scale of WW2. Our manufacturing capacity isn't anywhere near stressed. The war started 4 years ago. If extra resources were needed, there has been plenty of time to address the issue.
But anyhow, you're right. That's not the point.
My only point is that 2 months is unacceptable service. If that's fine with you, that's your choice. But for most people it isn't.
Substitute with another product, like your car, or waiting to get your furnace fixed in the middle of winter and I think you'll get the idea.
TORCH_BOY
Flashlight Enthusiast
It would have to be Fenix
FlashKat
Flashlight Enthusiast
+2 Streamlight
deeplog
Newly Enlightened
Surefire and Inova for me.
