Fenix Service Outstanding

jspalmer · Oct 3, 2007

A couple of weeks ago I purchased a P3D Premium on line through the Fenix-Store.Com. When it arrived, I noticed a green tint problem and called the store. That same day they sent me a replacement and asked that I return the original (green tint P3D), which I did. After about a week, the replacement P3D had still not arrived. I called the store to check the status and they immediately sent me another P3D and asked that I return the first replacement if/when it arrived. Of course, the first replacement light arrived the next day, and the second one a few days later. I returned the second replacement and am beyond pleased with my new P3D. The fact that David and the folks at the Fenix-Store.Com would send not one, but two replacements, on a hand-shake that I would return the original (and the second), was, in my opinion, outstanding service. This combined with the quality of their lights have earned me as a repeat (and repeat) customer. I couldn't recommend them more - and no, I have no affiliation whatsoever with them - just a happy customer.

meuge · Oct 3, 2007

jspalmer said:
A couple of weeks ago I purchased a P3D Premium on line through the Fenix-Store.Com. When it arrived, I noticed a green tint problem and called the store. That same day they sent me a replacement and asked that I return the original (green tint P3D), which I did. After about a week, the replacement P3D had still not arrived. I called the store to check the status and they immediately sent me another P3D and asked that I return the first replacement if/when it arrived. Of course, the first replacement light arrived the next day, and the second one a few days later. I returned the second replacement and am beyond pleased with my new P3D. The fact that David and the folks at the Fenix-Store.Com would send not one, but two replacements, on a hand-shake that I would return the original (and the second), was, in my opinion, outstanding service. This combined with the quality of their lights have earned me as a repeat (and repeat) customer. I couldn't recommend them more - and no, I have no affiliation whatsoever with them - just a happy customer.

I agree. My P2D-R100 had problem with the tailswitch, and a phone call got me a replacement shipped out the same day.

That's why now, if I need to purchase any product that the fenix-store carries, I buy from them specifically... and recommend them to friends/family.

olrac · Oct 3, 2007

I had a problem with a P2D and they took care of me with no problems. And I agree if they have what I want I will buy from them.

Oddjob · Oct 3, 2007

I did an exchange recently and the only reason it took longer than it has in the past was becasue they were moving locations. I've always had great service from the Fenix Store on over a dozen transactions. :thumbsup:

katx · Oct 3, 2007

jspalmer said:
A couple of weeks ago I purchased a P3D Premium on line through the Fenix-Store.Com. When it arrived, I noticed a green tint problem and called the store. That same day they sent me a replacement and asked that I return the original (green tint P3D), which I did. After about a week, the replacement P3D had still not arrived. I called the store to check the status and they immediately sent me another P3D and asked that I return the first replacement if/when it arrived. Of course, the first replacement light arrived the next day, and the second one a few days later. I returned the second replacement and am beyond pleased with my new P3D. The fact that David and the folks at the Fenix-Store.Com would send not one, but two replacements, on a hand-shake that I would return the original (and the second), was, in my opinion, outstanding service. This combined with the quality of their lights have earned me as a repeat (and repeat) customer. I couldn't recommend them more - and no, I have no affiliation whatsoever with them - just a happy customer.

This IS great service. I am impressed.

bondr006 · Oct 3, 2007

David at the FenixStore has great customer service. You will find it hard to beat. That is why I stick with our local vendors such as FenixStore, BatteryJunction, and Lighthound. They all have exceptional service and are right here on home ground. They are all well respected members of the CPF community also. I would highly recommend any of these three to everyone.

etc · Oct 3, 2007

I had an issue, and they took care of it.

Thank you.

Flashlike · Oct 3, 2007

As others have already said, the customer service from David and his crew at fenix-store.com is truly outstanding!! I am very impressed and will definitely purchase my Fenix flashlights from them in the future.
Notice I said flashlights (plural)!

B@rt · Oct 3, 2007

Please start a thread at the appropriate place on CPFMP.

Thread closed.

Fenix Service Outstanding

jspalmer

Newly Enlightened

meuge

Enlightened

olrac

Flashlight Enthusiast

Oddjob

Flashlight Enthusiast

katx

Newly Enlightened

bondr006

Flashlight Enthusiast

etc

Flashlight Enthusiast

Flashlike

Enlightened

B@rt

Flashaholic

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