Arc AAA-P fickers/Arc wants me to pay for return shipping

WildChild · Jun 11, 2013

Hi,
My Arc AAA-P started to flicker recently. I contacted Arc and they now want me to send a check of $6.20 along with the flashlight to pay for return shipping, which will cost me a lot since I'll also have to pay for the CAD->USD conversion... When did they start to do this?

Is there anything I could do on my side to try to diagnose/solve the issue? I already thoroughly cleaned all contacts without any improvement.

Thank you!

ragweed · Jun 11, 2013

Check the crimping on the inside head by gently removing the rubber doughnut. Instructions on tightening the crimp are on here somewhere I think..!! Arc has ticked off quite a few people here in the past. I will no longer buy any of their products myself. Their customer service is dismal at best IMO.

WildChild · Jun 12, 2013

ragweed said:
Check the crimping on the inside head by gently removing the rubber doughnut. Instructions on tightening the crimp are on here somewhere I think..!! Arc has ticked off quite a few people here in the past. I will no longer buy any of their products myself. Their customer service is dismal at best IMO.

Hum! Just found out this 4 1/2 years old thread where I posted pictures of the actual no crimping and and a lot of black goo on this Arc AAA-P:

http://www.candlepowerforums.com/vb/showthread.php?213986-ARC-AAA-DIY-maintenance-tips-and-tricks

I just boiled the head, removed all the black goo, made 4 real crimping points, flattenned a bit the solder blob, a new foam donut and no more flicker! I hope it will hold up...

Arc AAA-P fickers/Arc wants me to pay for return shipping

WildChild

Flashlight Enthusiast

ragweed

Enlightened

WildChild

Flashlight Enthusiast

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