Gransee
Flashlight Enthusiast
Effective immediatly, Arc flashlight will no longer guarantee cosmetic quality of any flashlight we make.
Cosmetics include patterns, smudges, scratches, lines, tint variations, etc in the anodize, lens, reflector, optic, button, etc. If it does not affect the operation of the light (brightness, corrosion resistance, interoprability of parts), we will not replace the light at any time.
You may return the light of course during the 30-day satisfaction guarantee period but not replace it with another light.
Again, there will be no replacements because of a cosmetic issue.
People have been repeatidly replacing the same order over and over. Our FedEx charge for 1 flashlight order can exceed hundreds of dollars while a picky individual samples all of our lights in stock. We have gone through a half dozen maching shops/platers trying to find ones that can make the perfect appearance we seek but it has cost us 10's of thousands and the cosmetic quality has not improved one ioata. Until the day I am rich and can afford my own machining and plating process, the way our product looks is the way it is going to be.
I imagine this will anger a bunch of people but we have perpetuated this myth by repeatidly replacing the lights 5 or more times to get it "perfect".
I will update our website with a disclaimer to this effect.
Peter
Cosmetics include patterns, smudges, scratches, lines, tint variations, etc in the anodize, lens, reflector, optic, button, etc. If it does not affect the operation of the light (brightness, corrosion resistance, interoprability of parts), we will not replace the light at any time.
You may return the light of course during the 30-day satisfaction guarantee period but not replace it with another light.
Again, there will be no replacements because of a cosmetic issue.
People have been repeatidly replacing the same order over and over. Our FedEx charge for 1 flashlight order can exceed hundreds of dollars while a picky individual samples all of our lights in stock. We have gone through a half dozen maching shops/platers trying to find ones that can make the perfect appearance we seek but it has cost us 10's of thousands and the cosmetic quality has not improved one ioata. Until the day I am rich and can afford my own machining and plating process, the way our product looks is the way it is going to be.
I imagine this will anger a bunch of people but we have perpetuated this myth by repeatidly replacing the lights 5 or more times to get it "perfect".
I will update our website with a disclaimer to this effect.
Peter