big props to duracell

[fenix-rules]

a couple of days ago my last energizer lithium aa battery ran out of juice, since i use my flashlights so much i had to replace the baterry immediatley i had a new packet of duracell aa batteries and i popped one into my fenix l1d to no surprise the battery leaked in my flashlight, however i called duracell today and they replaced the flashlight and batteries no questions asked i have a check for 50 dollars comming in the mail as well as some complementary batteries :twothumbs big props to duracell.

 

[sol-leks]

Wow, that's some unexpectedly impressive customer service. Good to know.

 

[Sir Lightalot]

Hmm, maybe I should pop some Duracells into some of my aging lights...

 

[supasizefries]

Wow that's pretty cool of them to do that. They went above and beyond.

 

[fenix-rules]

1-800-551-2355
number for Duracell if you have had a battery leakage im sure they willl be more than happy to accommodate

 

[DM51]

Please post in the correct sub-forum. Moving this to the Batteries section...

 

[fishx65]

Wonder why a brand new aa duracell would leak? Been using them for 30+ years and never had this happen.

 

[cave dave]

Did you have to send the light to them? I had that happend to a Solitare years ago and I mailed the Solitare to them for about a buck, and a couple weeks later got a check for like $12.

 

[american lockpicker]

Does anyone know if panasonic does the same thing?

 

[Black Rose]

Does anyone know if panasonic does the same thing?

I don't recall ever seeing anything about it on the packaging. I can't find anything on their sites about it, so I would assume they don't.

Duracell, Energizer, and Rayovac do offer to repair/replace products damaged by leaking cells.