Contacting Mac??

boulder

Newly Enlightened
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Nov 16, 2009
Messages
104
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USA
Through Mac's site, I purchased an SST 50 EDC late on Sunday.



Sent an e-mail to [email protected] on Monday @ 10:51 AM. No response.



Sent another e-mail to [email protected] yesterday (Tuesday) @ 11:00 AM. Still no response.



I know the website says up to a 4-week wait for the light because it is made to order. But is it typical to not hear from him for this long? :confused:



Thanks,

Andrew
 

faco

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Jan 24, 2006
Messages
387
Location
Australia
I sent my first email to mac using [email protected] to order a Tri-EDC and although I had many questions he answered the first email within 2 days and he then answered all my questions within the hour, I was then comfortable in placing the order. Very helpfull, This was early in March.
 

javee

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Joined
Mar 10, 2011
Messages
12
yeah i placed an order but i wanted to change. I havent heard from mac either


I understand hes just got to be busy but i want to make the change as soon as i can.
 

cmacclel

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Jul 15, 2003
Messages
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Location
Boston
yeah i placed an order but i wanted to change. I havent heard from mac either


I understand hes just got to be busy but i want to make the change as soon as i can.

I noted that you wanted the 6500k version instead of the 4500k you ordered. I'm about a week behind on E-Mails right now as I'm pushing to ship all the 2nd run light in the next couple weeks. Please bare with me until I get caught up.

Thanks Mac
 

javee

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Mar 10, 2011
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I noted that you wanted the 6500k version instead of the 4500k you ordered. I'm about a week behind on E-Mails right now as I'm pushing to ship all the 2nd run light in the next couple weeks. Please bare with me until I get caught up.

Thanks Mac


So sorry for the inconvenience... if you could keep the 4500k that would be fine if it is already too late then that is fine as well. they are both amazing and its just been extremely hard for me to decide. like i said if it is at all possible ill keep the 4500k. if not all is well.

once again thanks either way and i understand how busy you must be. take care
 

boulder

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Nov 16, 2009
Messages
104
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USA
Mac,

Any updates for me? You said that you were going to ship it last week...

It's been nearly 8 weeks since I placed my order.

-Andrew
 

cmacclel

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Jul 15, 2003
Messages
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Location
Boston
Mac,

Any updates for me? You said that you were going to ship it last week...

It's been nearly 8 weeks since I placed my order.

-Andrew


Sorry I have no idea who you are? What was the PP tranction ID number I will check.

Mac
 

Frenchyled

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May 21, 2002
Messages
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Location
Land of Cheese, Frogs and wine
Same for me here...I am a little anguish about all the lights I've ordered...I've sent you an email to know if you have an ETA but no reply...I now you are very busy..but I need to know when it will be shipped because I will leave my home for one week soon....
Order placed on january 14th...

Thank you MAc :)
 

cmacclel

Flashlight Enthusiast
Joined
Jul 15, 2003
Messages
5,018
Location
Boston
Same for me here...I am a little anguish about all the lights I've ordered...I've sent you an email to know if you have an ETA but no reply...I now you are very busy..but I need to know when it will be shipped because I will leave my home for one week soon....
Order placed on january 14th...

Thank you MAc :)


Sorry but things are taking longer than anticipated I have has parts shortages and other things come up as well. When you ordered the light it I stated a minimum of 8 weeks and I hope to be caught up in the next few weeks. Sorry I didn't reply to you message I didn't have a realistic reply and was going to try and figure out when your light would ship but got side tracked.

Mac
 

Frenchyled

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Location
Land of Cheese, Frogs and wine
Thank you for the quick reply.

We are flashaholic, we know that the time is our enemy but we always think that the next time all will go smoothy ;)
I ordered two lights in January from two differents builders but stil waiting them, I will bet that they will arrive at the same time :)

Sorry to be so impatient.
Cheers,
 

boulder

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Joined
Nov 16, 2009
Messages
104
Location
USA
Finally got my beautiful SST-50 light yesterday. An added bonus is that it can take an 18350!! I was super excited when I found that out. It was a painful 8 weeks but worth the wait. Thank you, Mac.

Andrew Silva
 

javee

Newly Enlightened
Joined
Mar 10, 2011
Messages
12
Hey mac i was just wondering if you had any updates on my sst-50? Its been almost a month, buti know your busy so i was just curious

ID for the light 0MK993027E658751N

ID for the clip 9MP49379XB928150A
 

javee

Newly Enlightened
Joined
Mar 10, 2011
Messages
12
hey mac wants again just looking for any updates... thanks
 

Frenchyled

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May 21, 2002
Messages
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Location
Land of Cheese, Frogs and wine
Mac,

Any update on the remaining time for the delivery of the Tri-EDC ordered 3 months ago ? Just let me know if it is one week, one month or one year ;)

My 18350 are waiting it impatiently :D
 

cmacclel

Flashlight Enthusiast
Joined
Jul 15, 2003
Messages
5,018
Location
Boston
Mac,

Any update on the remaining time for the delivery of the Tri-EDC ordered 3 months ago ? Just let me know if it is one week, one month or one year ;)

My 18350 are waiting it impatiently :D

My reply 3 days ago was not good enough?

Like I said I lost some time do to part shortages and am shipping as fast I can. If thats not Ok with you send me a PM.

Thanks Mac
 
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