Changchung
Flashlight Enthusiast
The lens of my H60 was broke without any hit or something like that, can I claim for a warranty?
H60 break len
- Thread starter Changchung
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carling
Newly Enlightened
Mine also had the same problem fresh out of the packaging. The cracks started small and have grown considerably bigger to a point where the two separate ends are almost touching each other.
I've contacted Zebralight about it and they gave me an RMA #. I haven't sent the light in for repair as the shipping cost from my country to the US is a little bit out of my budget.
I'd suggest that you to try contacting Zebralight and tell them about your problem along with a picture of the light.
I've contacted Zebralight about it and they gave me an RMA #. I haven't sent the light in for repair as the shipping cost from my country to the US is a little bit out of my budget.
I'd suggest that you to try contacting Zebralight and tell them about your problem along with a picture of the light.
The lens of my H60 was broke without any hit or something like that, can I claim for a warranty?
carrot
Flashaholic
This has to do with the way the light is constructed with the stainless bezel ring pressed into the aluminum. It does not allow for the expansion and contraction (very slight, but enough to crack the glass) at the varying temperatures a light is exposed to.
It is a warranty issue and also a design issue.
It is a warranty issue and also a design issue.
CathastrophiX
Newly Enlightened
The lens on my H60 cracked also. Return shipping was so expensive, so I asked if they could make me a good offer for a new one instead, but I haven't heard anything from Zebralight for two weeks...normally they are very fast in responding to emails.
The new H60 version isn't constructed the same way.
The new H60 version isn't constructed the same way.
f22shift
Flashlight Enthusiast
is there a revision that fixes this problem?
i emailed zebralight a little while back asking about the h61. they said eta about july/aug if i remember correctly.
i emailed zebralight a little while back asking about the h61. they said eta about july/aug if i remember correctly.
carrot
Flashaholic
I don't know, but the new SC30 reportedly also has a similar problem.
CathastrophiX
Newly Enlightened
The latest H60 version doesn't have the stainless ring around the lens. It has a recessed (spelling?) clicky, and a longer battery tube to accomodate protected batteries. See pictures at Zebralight homepage.
Changchung
Flashlight Enthusiast
I receive a PM from George of zebralight and toll me that I have to send a message from the site, maybe to get a RMA number, I send it yesterday, I am just waiting for instructions and shipping cost and stuff...
Changchung
Flashlight Enthusiast
I would preffer this one, for the battery room, for the len and the buttom look more deep to prevent the accidental on of the light. This is the new model???
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CathastrophiX
Newly Enlightened
Yes it is. I still haven't heard anything from Zebralight.
hopkins
Enlightened
This may or may not work but small cracks in automobile windshields
can be hidden/fixed by a fluid kit they sell at car parts stores.
It penetrates the crack and hardens matching the refractive
index of the glass so the crack is mostly invisible.
Perhaps this could be used .
can be hidden/fixed by a fluid kit they sell at car parts stores.
It penetrates the crack and hardens matching the refractive
index of the glass so the crack is mostly invisible.
Perhaps this could be used .
Changchung
Flashlight Enthusiast
I still haven't heard anything from Zebralight either, I think I will use this option...
FroggyTaco
Flashlight Enthusiast
Have you tried their submit a question thingy on their website? I have asked 2 questions over the weekend & received responses/answers within 24 hours to both.
CathastrophiX
Newly Enlightened
They're fast at answering when you have order questions, not so fast when you have a problem, I still haven't heard anything...
Changchung
Flashlight Enthusiast
I just receive a message from zebralight customer service a time ago and anything else...
VERY BAD COSTUMER SERVICE...
VERY BAD COSTUMER SERVICE...
SemperFi
Banned
I just receive a message from zebralight customer service a time ago and anything else...
VERY BAD COSTUMER SERVICE...
I'm afraid.....and this is a known fact which I fear the most, the person on that Support end may have been BIAS and discriminating.... did you give yr name as it now stands such as in here... as Changchung???
Take it from me... there are ppl who hate the guts of anything, anybody that is related in someway to being one from a competing rival...i.e. Chinese manufacturers. Perhaps, change yr login name would be ideal... One Fenix or the likes is rubbing in and threatening the work survival of many Americans however good or even better lights like those from Fenix are becoming.... another fact we just can't deny.
Batou00159
Enlightened
mine broke i sent it back it took me about 1 month to get it back
and out of the packaging it was cracked aswell
then that went back and 3 months later the new model arived
(pleasd to say no cracks yet)eek!
but still your gunna be in for a long wait.
hope you get it back soon though
and out of the packaging it was cracked aswell
then that went back and 3 months later the new model arived
but still your gunna be in for a long wait.
hope you get it back soon though
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CathastrophiX
Newly Enlightened
I still haven't heard anything...
Changchung
Flashlight Enthusiast
Because I was very busy I send the flashlight some weeks ago, I send some private message to George with no answer, I just send another message thru the site, I hope I get a responce soon... I realy miss my H60...
Changchung
Flashlight Enthusiast
Just checking the tracking number their received yesterday, I hope their send it back well package to avoid some damage in the traveler back home... 
