I ordered a Fenix L2D torch from these people one evening and as they claimed items ordered before 3:30pm are shipped that day I expected it to be sent the next day. Payment was taken 2 days later suggesting that it was not shipped as claimed. I received no explanation for the delay despite an email request. They said that items are sent using signed for mail, and indeed a signature was required, but I was not sent the Royal Mail tracking code. When I received the torch I found that there was no receipt so I emailed them asking them to send one. I have received no response to the email. Are these people kosher or have people had problems with them? I can't say I can recommend them, as although my experience is not especially bad, I cannot describe it as good, or professional.
As an aside, I ordered the Fenix flip up diffuser at the same time, but from a FleaBay seller. I was sent a Royal Mail tracking code the next day, and it arrived two days later, and several days before the Fenix torch. Looks like 'proper shops' are not necessarily better than ebay sellers. I guess the FleaBay feeedback system at least ensure fast delivery, if not good aftersales service. Anyway, I think I will in future avoid FenixTorch.co.uk.
As an aside, I ordered the Fenix flip up diffuser at the same time, but from a FleaBay seller. I was sent a Royal Mail tracking code the next day, and it arrived two days later, and several days before the Fenix torch. Looks like 'proper shops' are not necessarily better than ebay sellers. I guess the FleaBay feeedback system at least ensure fast delivery, if not good aftersales service. Anyway, I think I will in future avoid FenixTorch.co.uk.