jetbeam RRT-0 fixed?

[batmanacw]

I sent an email to Jetbeam and would like independent confirmation that what they say is correct. Its easy to say the circuit has been upgraded. I just want to be sure before I order next month.

Dear Batmanacw,

Thank you for your interest and the comment on RRT-0.

Glad to inform that we have updated the circuit of RRT-0. and the problem with Li-ion protection has been solved. Hope you will enjoy the RRT-O with new circuit. thank you.

Best Regards,
Emily
(Original message)

2009/12/16 Batmanacw <>
I really want to order a RRT-0, but would like to know if the problem with Li-ion protection has been solved. The light has to work without waiting for the battery voltage to drop with regular 123 primaries. Has this issue been addressed?

I am not really sure why this light needs protection since most decent Li-ion batteries are protected.

Thank you for your attention.

Batmanacw




--
Best regards,
Emily
JETBeam Group
Tel: +86 20 8988 5126, +86 20 2829 6226
http://www.jetbeam.com.cn

 

[Gavin S.]

And if true will they give all of us that have the old versions new RRT-0s?

 

[berry580]

And if true will they give all of us that have the old versions new RRT-0s?

as a premium brand, I would personally expect them to, but I just have this gut feeling they may not.

Don't get me wrong, I'm a total Jetbeam fan and have nothing against them, I love their designs. But they too have to earn a good reputation in particular areas.

 

[Gavin S.]

as a premium brand, I would personally expect them to, but I just have this gut feeling they may not.

Don't get me wrong, I'm a total Jetbeam fan and have nothing against them, I love their designs. But they too have to earn a good reputation in particular areas.

I emailed them about the possibility of replacement and will let you know what I hear.

 

[batmanacw]

I emailed them about the possibility of replacement and will let you know what I hear.

I will be waiting for the response before ordering my RRT-0. I really like the design and UI. It just has to be right before I will spend the money.

If it turns out to be the tough and reliable light I think it will be, then I will buy more.

 

[Bass]

The RRT-0 has only been out a few weeks. An 'updated' circuit so soon just goes to show it was a fault. Forget all that 'leave on for 20 seconds on low for your primary CR123 to drop voltage and work properly - don't worry, we designed it that way! BS' :sigh:

http://www.cpfmarketplace.com/mp/showthread.php?p=2388325#post2388325 - post 133

Interesting to see what JB do about this. BTW, I have one and it is a great light. It's just every time I put a new primary in, i think to myself - why, oh why?

 

[Speedball]

At work I must have a light that I can swap batteries and keep on working or the light must be returned.

I'm still looking forward to it, just keeping my fingers crossed.

Pat......Speedball

edited: mine is backordered & am waiting for it.

 

[batmanacw]

The RRT-0 has only been out a few weeks. An 'updated' circuit so soon just goes to show it was a fault. Forget all that 'leave on for 20 seconds on low for your primary CR123 to drop voltage and work properly - don't worry, we designed it that way! BS' :sigh:

http://www.cpfmarketplace.com/mp/showthread.php?p=2388325#post2388325 - post 133

Interesting to see what JB do about this. BTW, I have one and it is a great light. It's just every time I put a new primary in, i think to myself - why, oh why?

This is why I wanted some independent verification. If anyone has bought a new RRT-0, does the issue still exist?

 

[batmanacw]

I emailed Jetbeam back and asked them how I can tell if the light has the upgraded electronics. I will advise when I get a response.

 

[Gavin S.]

Jetbeam got back to me and told me if I would ship my light to China they would update the circuitry for me. I think I'll pass.

 

[batmanacw]

Jetbeam got back to me and told me if I would ship my light to China they would update the circuitry for me. I think I'll pass.

Better to talk to the dealer who sold it to you. I would consider that issue to be a warranty issue. That is why I am going out of my way to make damn sure that the light is right before I buy one.

 

[palomino77]

I always use rechargeable batteries so the primary problem doesn't bother me, in fact I don't know if it has one because I have never put one in. I use 14500 or Eneloop it works great on both, I really like it. In my case it is more important that it have the protection for Li-Ion use in case the PCB on battery fails. :twothumbs

 

[lightmyway]

I always use rechargeable batteries so the primary problem doesn't bother me, in fact I don't know if it has one because I have never put one in. I use 14500 or Eneloop it works great on both, I really like it. In my case it is more important that it have the protection for Li-Ion use in case the PCB on battery fails. :twothumbs

Same here, Jetbeam should never have suggested to use primaries,Would have saved them a lot of grief,Its a great light and sad to see their image tarnished because of batteries.

 

[brianch]

This the the exact reason I didn't order the RRT-0 right away. Its an amazing little light but I would like all the problems worked out before I jump out it. I am huge JETBeam fan though.

 

[Bass]

This is why I wanted some independent verification. If anyone has bought a new RRT-0, does the issue still exist?

I suppose the dealers can answer this. I got mine three weeks ago and it does have this issue. I would consider that 'new' as it has only just been released.

Which battery type you use should not make a difference. The light was designed for multiple cell use. In fact, the light is shown with primary AA and CR123 in the JB official relaease pictures - says to me that it was designed and marketed with primaries in mind. It is a silly oversight on their part that no-one appears to have tested it with a CR123 before release

 

[berry580]

i don't think this would tarnish jetbeam's reputation. i agree that this is a warranty issue.

 

[Polklifer]

I received the following email from a dealer from whom I ordered an RRT-0:

The RRT-0 was released approximately 1 1/2 months ago by JetBeam. The first production run released into the US suffered from two issues. The first was that you had to "bleed off" any excess voltage in the battery when you installed a new battery, before the light would function properly. The second issue was that at times, the light would "pre flash", emitting a bright flash before coming on at whatever output level the user had selected. We were told by JetBeam US that both of these issues were programming issues, and the second shipment from the manufacturer would have this programming issue resolved.

JetBeam US also advised that there would be a slight delay as this issue was addressed at the manufacturer, but a shipment was due "the week of 07 December". The week of 07 December came and went without a shipment from JetBeam or JetBeam US. We then received notification that we had a delivery from JetBeam US inbound due to arrive 16 December. It arrived on time, and we found it did NOT include any RRT-0's. We immediately contacted JetBeam US again, who at this point we've been speaking to almost daily, and were advised that they still have no update from the manufacturer when to expect the next shipment of RRT-0's.

 

[Hitthespot]

as a premium brand, I would personally expect them to, but I just have this gut feeling they may not.

Don't get me wrong, I'm a total Jetbeam fan and have nothing against them, I love their designs. But they too have to earn a good reputation in particular areas.

Good Luck. So far my opinions of their customer service has been less than stellar. I picked up my Jet III M one day not too long after buying it new and noticed stress cracks in the lens. After contacting them they sent a email and asked for the order number and serial number and where purchased. Then I received an email the distributor would replace. Then I received an email from the distributor they don't recieve spare parts. Then I received an email from the distributor he would get one it about a week. Well to shorten the story that was over a month ago. I just emailed Jetbeam again ( and I was not my usual good natured self) and they are asking for my address. So we will see. I bought this light to use during deer hunting season which started the first of December and ends this weekend. Oh Well.

I will be watching this thread very closely and if the response is not what I consider acceptable, I'm done buying any Jetbeam light until their customer service has a proven track record. For the premium prices the lights cost we buy around here, the customer service should be above and beyond, not just the opposite.

Bill

 

[berry580]

very sorry to heard about your story.
from experience, Jetbeam has great customer service.

it sounds more like in this case its the distributor's problem. well obviously Jetbeam has to shoulder part of the fault as well since they chose their distributors. But IIRC, I've heard similar stories like yours about major brands (e.g. SureFire) who charge twice the price of Jetbeam products with 1/2 the features. My point is, it's not only Jetbeam and so relax.

If you're in the same situation with any any company/ies, not limited to flashlight companies. I think its about time to do a little follow up in a weeks time instead of a month. Also, by the sounds of it, contacting Jetbeam directly seems to yield more result, which is consistent with my experience.

 

[Light11]

Glad to know the circuitry has been updated since mine will be from the second run.