FYI - I was paying for something today on EBay, and got a popup box of new feedback policy where seller can no longer leave negative feedback about buyer, which I confirmed in this news posting which went into effect May 19th.
New EBay Policy - Seller cannot leave negative feedback !
- Thread starter LuxLuthor
- Start date
Help Support Candle Power Flashlight Forum
eBay indicated that this will create a more honest system since buyers will not be afraid of leaving seller a negative feedback in fear of retalitation. But what if the buyer genuinely deserve a negative feedback? i.e., he/she did not pay and not responding to your emails?
Yeah, I agree with you...and am not quite sure what the effect will be.
I do know that the system was pretty lame in previous format, as practically no seller would leave feedback unless & until I received item I paid for and first posted my own positive feedback about seller.
I also had a case where a seller was listing a retail set of StarTrek DVD's, and he sent burned copies of Memorex DVD-R media from withing the USA. I protested my PayPal payment, with photos of shipped box, hand labeled discs, and copies of my correspondence. PayPal refunded me, and seller proceeded to leave negative feedback, which EBay would not remove, despite my providing them the same information. Otherwise, I have not had a bad experience as buyer or seller on Ebay.
I do know that the system was pretty lame in previous format, as practically no seller would leave feedback unless & until I received item I paid for and first posted my own positive feedback about seller.
I also had a case where a seller was listing a retail set of StarTrek DVD's, and he sent burned copies of Memorex DVD-R media from withing the USA. I protested my PayPal payment, with photos of shipped box, hand labeled discs, and copies of my correspondence. PayPal refunded me, and seller proceeded to leave negative feedback, which EBay would not remove, despite my providing them the same information. Otherwise, I have not had a bad experience as buyer or seller on Ebay.
Wow, that's terrible.
I've sold many items from eBay before ... aside from lights, I also like knives, and general outdoor gears. I tend to upgrade my gears often, so my old gears (still very new and good condition) get sold on eBay. I have all positive feedbacks so far (214) and I always leave my feedback for the buyers first. That's just the way I work.
I think in general, a lot buyers just choose not to leave negative feedback for bad experience.
I've sold many items from eBay before ... aside from lights, I also like knives, and general outdoor gears. I tend to upgrade my gears often, so my old gears (still very new and good condition) get sold on eBay. I have all positive feedbacks so far (214) and I always leave my feedback for the buyers first. That's just the way I work.
I think in general, a lot buyers just choose not to leave negative feedback for bad experience.
jzmtl
Flashlight Enthusiast
I recall if the buyer didn't pay or whatever, the seller can leave negative after going through ebay claim.
jzmtl
Flashlight Enthusiast
I remember reading that somewhere after the rule change, but I haven't touched ebay in some time now so not 100% sure.
gadget_lover
Flashaholic
The new rule includes wording to the effect that if a buyer has paid in a timely manner the seller can not submit negative feedback.
If you think about it, the buyer's commitment in a transaction is to pay. That's all.
A sellers commitment is greater, since they make claims about the item, including specific models, features and the item's condition. The seller also has the burden of sending the item in such a way that it reaches the buyer.
So it makes sense to me that a buyer can leave feedback about of lot of things, but the seller has more stringent criteria to meet.
This does not address the problem of pain-in-the-butt buyers. Those would be the ones who send dozens of emails complaining that it has not reached them overnight. It does cover dishonest buyers who claim that a product was not delivered and rescind payment.
As I said before... most sellers will not refuse to sell to a pain, but will refuse to sell to a deadbeat.
Daniel
(BTW, I do work for eBay and nothing I say speaks for the company in any capacity. I'm just a grunt.)
( They made me say that.)
If you think about it, the buyer's commitment in a transaction is to pay. That's all.
A sellers commitment is greater, since they make claims about the item, including specific models, features and the item's condition. The seller also has the burden of sending the item in such a way that it reaches the buyer.
So it makes sense to me that a buyer can leave feedback about of lot of things, but the seller has more stringent criteria to meet.
This does not address the problem of pain-in-the-butt buyers. Those would be the ones who send dozens of emails complaining that it has not reached them overnight. It does cover dishonest buyers who claim that a product was not delivered and rescind payment.
As I said before... most sellers will not refuse to sell to a pain, but will refuse to sell to a deadbeat.
Daniel
(BTW, I do work for eBay and nothing I say speaks for the company in any capacity. I'm just a grunt.)
( They made me say that.)
Nice, you work for eBay? Nice!
That makes sense about what you said about the buyer's commitment. However, I've encountered times when the buyer disappears for a couple of weeks, not responding to my emails or eBay message. I'll file for a dispute, and they respond immediately and pay for the item. Then they start asking me within a couple of hours whether I had the chance to ship it out (on a Saturday late afternoon). I've been lucky where I've only dealt with less than 5 problematic buyers ... most of my transactions have been relatively smooth. *knock on wood*.
I do, however, like the new system where the seller can't leave the buyer a negative feedback, provided that the buyer has paid ontime.
That makes sense about what you said about the buyer's commitment. However, I've encountered times when the buyer disappears for a couple of weeks, not responding to my emails or eBay message. I'll file for a dispute, and they respond immediately and pay for the item. Then they start asking me within a couple of hours whether I had the chance to ship it out (on a Saturday late afternoon). I've been lucky where I've only dealt with less than 5 problematic buyers ... most of my transactions have been relatively smooth. *knock on wood*.
I do, however, like the new system where the seller can't leave the buyer a negative feedback, provided that the buyer has paid ontime.
Here's some information from eBay on the changes that took effect in May 2008: http://pages.ebay.com/services/forum/new.html
In lieu of negative feedback, sellers can still report non-paying buyers with the NPB system, and apparently most sellers set up their auctions to block anyone from bidding who has more than one or two NPB strikes. http://pages.ebay.com/help/tp/unpaid-item-process.html
In lieu of negative feedback, sellers can still report non-paying buyers with the NPB system, and apparently most sellers set up their auctions to block anyone from bidding who has more than one or two NPB strikes. http://pages.ebay.com/help/tp/unpaid-item-process.html
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M@elstrom
Flashlight Enthusiast
Well that's just pure eBay logic isn't it? if they wanted a fair & honest performance measurement system why not make feedback invisible and combine ratings it for an over all grade, eBay sucks IMHO & I only use it as a last resort to purchase any given item 
BugOutGear_USA
Enlightened
I'm glad to see this take effect. I had purchased a Surefire L6(sniped it for a great price) about 2 years ago and the seller was simply a drop shipper with no inventory. Long story short...It took over a month to receive it and package was open, etc(Claimed it was new condition, never opened and in stock). I posted negative feedback so he posted negative feedback on me for no reason. He then tried to negotiate a withdrawal of the neg. feedback if I withdrew mine. Of course I did not want neg. feedback so I agreed. Kind of like coping a plea for something you didn't do just to avoid court. I always thought the system was flawed and now it's just a bit better IMO.
Regards,
Flavio
Regards,
Flavio
gadget_lover
Flashaholic
Well that's just pure eBay logic isn't it? if they wanted a fair & honest performance measurement system why not make feedback invisible and combine ratings it for an over all grade, eBay sucks IMHO & I only use it as a last resort to purchase any given item
I don't know why they don't do it that way. I suspect that it would be either less useful or more prone to being abused.
You sort of have to ask yourself how people would abuse that setup, what can go wrong with it and how people will use the information. The objective is to give people the tools to determine whom they can trust.
Daniel
(see required disclaimer above)
Haz
Enlightened
The most positive thing to come out of this, is that the seller cannot threaten the buyer with negative feedback, if the buyer gives the seller a negative feedback. I've seen sellers sell fake goods, which the buyer left a negative feedback, in retaliation the seller gives the buyer a negative feedback. The seller then negotiates to settle the issue by paying a compensation or refund to keep the buyers mouth shut and the negative feedback is removed. Consequently the negative comments are removed, and the seller continues to offload their fake goods. Hopefully, this will clean up some of the fakes good pretending to be genuine on ebay.
