LightBen
Newly Enlightened
Hi everyone,
I originally bought a SL Enduro headlamp nearly a year ago. It may have had a rather blue tint and a narrow beam, but it was great for illuminating projects in the garage. I recently managed to destroy it, so I bought another...
I ordered my second Enduro from the same outfit as the first. When it arrived, I popped the included cells into the light and... nothing. The included Panasonic cells were dead. I tossed them and loaded a new pair of cells. When I flicked the light on, I was greeted by a beam so disfigured by a void in its center that the light was unusable. After receiving little satisfaction from the company that sold me the light, I contacted SL. Since the light was brand new, SL sent me a prepaid UPS label and I sent the old light back. My replacement light arrived today and...
It has the *exact* same problem as the previous defective one! It has now been three weeks since I ordered the first defective light, and I still have a defective light!
It seems to me that the problem is not with one or two isolated lights, but rather with an entire production run (or more). I say this because the void appears to be caused by the LED sitting too high in the reflector, and thus not at its focal point. I suspect that either: a.) the reflector manufacturer changed the specifications of the reflector without permission or, b.) the personnel assembling the PCB are not placing the LED flush against the board prior to soldering it in place. There are other possibilities, too.
I know that a makeshift solution to the problem would be to unscrew the bezel a turn or so, but I don't consider this an acceptable solution. I didn't have to do this with my very first Enduro, and I shouldn't have to with later ones. Although SL's repair department has been pretty responsive, I also sent a detailed e-mail documenting my observations and suggestions to their main e-mail address (twice) and I never received any reply. I thought that a bit odd, since I'm an electrical engineer (and I identified myself as such in the e-mail) and I know that most companies are grateful to receive thoughtful comments from customers.
Has anyone else recently purchased an Enduro with the problem I mentioned? I'm curious to know how widespread the issue may be...
I originally bought a SL Enduro headlamp nearly a year ago. It may have had a rather blue tint and a narrow beam, but it was great for illuminating projects in the garage. I recently managed to destroy it, so I bought another...
I ordered my second Enduro from the same outfit as the first. When it arrived, I popped the included cells into the light and... nothing. The included Panasonic cells were dead. I tossed them and loaded a new pair of cells. When I flicked the light on, I was greeted by a beam so disfigured by a void in its center that the light was unusable. After receiving little satisfaction from the company that sold me the light, I contacted SL. Since the light was brand new, SL sent me a prepaid UPS label and I sent the old light back. My replacement light arrived today and...
It has the *exact* same problem as the previous defective one! It has now been three weeks since I ordered the first defective light, and I still have a defective light!
It seems to me that the problem is not with one or two isolated lights, but rather with an entire production run (or more). I say this because the void appears to be caused by the LED sitting too high in the reflector, and thus not at its focal point. I suspect that either: a.) the reflector manufacturer changed the specifications of the reflector without permission or, b.) the personnel assembling the PCB are not placing the LED flush against the board prior to soldering it in place. There are other possibilities, too.
I know that a makeshift solution to the problem would be to unscrew the bezel a turn or so, but I don't consider this an acceptable solution. I didn't have to do this with my very first Enduro, and I shouldn't have to with later ones. Although SL's repair department has been pretty responsive, I also sent a detailed e-mail documenting my observations and suggestions to their main e-mail address (twice) and I never received any reply. I thought that a bit odd, since I'm an electrical engineer (and I identified myself as such in the e-mail) and I know that most companies are grateful to receive thoughtful comments from customers.
Has anyone else recently purchased an Enduro with the problem I mentioned? I'm curious to know how widespread the issue may be...