Surefire Customer Service Top Notch

[azkey]

Just wanted to post a note of appreciation to Surefire. I was having troubles with the tailcap on my Kroma. I called Surefire, gave them my name, explained the problem, gave them my address, and two days later the a new tailcap was at my door. They didn't ask for a serial number, how longed I've owned it (about two years), etc. I was thanked for my business with no questions asked and sent a new tailcap at no expense.

I know not everyone has had similar experiences. Just wanted to share this story. I found their support and service refreshing and felt validated in spending the extra money to purchase their product over another company.

 

[65535]

I was in the shop the other day, they ordered the wrong part from the warehouse so when I picked it up I was stuck with a beamcover instead of a beamshaper. Oh well.

Btw I think this should be in the CPFMP in the cheers section.

 

[Empath]

Azkey, welcome to CPF.

In the MarketPlace we have Cheers n Jeers forums. They are the proper place to offer praise of this sort. Please feel free to post your Cheers there.

We'll close this one.