Surefire service -wow!
- Thread starter redryder
- Start date
Help Support Candle Power Flashlight Forum
SimpleIsGood229
Newly Enlightened
- Joined
- Dec 30, 2007
- Messages
- 160
My experience has been the same as yours. Such fine customer service is very refreshing, isn't it?
kz1000s1
Enlightened
I sent in my 6 year old A2 because someone dropped it (not me!), chipping the lens and leaving a flat spot on the bezel. A surefire rep replied to my email within an hour with an RMA. A little over a week after mailing it from Florida to California I got it back with a new bezel and lens installed, free of charge. Not only that, but I sent it without batteries and they sent it back with 2 new batteries in it. That's great service!
Other times I can think of:
P91 lamp - intermittantly inop
P91 lamp - bulb loose and the replacement had the bulb thoroughly potted in the reflector, which I've never seen before.
X80 lamp - lower output, too yellow
A2 tailcap - broken tabs
Z57 tailcap - stuck on
V82 & V21 holsters - stitching coming apart
In all these cases they sent a replacement with no questions asked. They didn't ask for proof of purchase or for me to send back the faulty part.
Other times I can think of:
P91 lamp - intermittantly inop
P91 lamp - bulb loose and the replacement had the bulb thoroughly potted in the reflector, which I've never seen before.
X80 lamp - lower output, too yellow
A2 tailcap - broken tabs
Z57 tailcap - stuck on
V82 & V21 holsters - stitching coming apart
In all these cases they sent a replacement with no questions asked. They didn't ask for proof of purchase or for me to send back the faulty part.
richardcpf
Flashlight Enthusiast
- Joined
- May 23, 2008
- Messages
- 1,281
I should WOW as well to SF's quality check.
For the $200 you should receive a perfect product. missing HA? uncetered led? leave it to DX flashlights.
For the $200 you should receive a perfect product. missing HA? uncetered led? leave it to DX flashlights.
Dioni
Flashlight Enthusiast
This is Surefire quality! :thumbsup:
I love surefire 'cause of things like this and I know about its incredible support in U.S.
But, what could I do to receive the Surefire support?
I'm living outside the U.S. and there are some relates of some people that non received answer of thier e-mails.
Recently I received a P90 LA with some issue, but I was able to repair myself.
Cheers,
Dioni
I love surefire 'cause of things like this and I know about its incredible support in U.S.
But, what could I do to receive the Surefire support?
I'm living outside the U.S. and there are some relates of some people that non received answer of thier e-mails.
Recently I received a P90 LA with some issue, but I was able to repair myself.
Cheers,
Dioni
The first light I had was very icy white. The replacement light is very slightly purple at very low levels, at higher levels it seems white. I actually prefer the color of the second light because the icy white made it difficult to read(it seemed to cause a lot of glare off paper and gave me eyestrain)
Not too make excuses for Surefire but I think it is unrealistic to expect an error rate of 0%. The point of my post was that I had a problem and SF took care of it.
BTW the led was only off by 3/4mm. The missing anodizing was 1/2 mm big (located inside the keyring hole).
