- Mar 22, 2013
- Southern Ontario
Fair. I'm not trying to downplay anything. I'm just trying to make a counter argument. That is definitely shitty behavior. But also, I would not compare a huge company like that to Hank. Of course, he has better customer service. Which is why he gets my business instead. This thread was meant to be about the lights themselves. Not about the evil corporation. I mean I dislike the way that Nestlé treats it workers around the world, but I still eat their chocolate.It took a lawsuit to do this. They had to be threatened to actually correct dangerous design flaws. This isn't made better because others do it as well, it just means the company doesn't care about the product and customer in these areas and needs to learn from it.
I own around 10 Olight flashlights, i don't hate them, but i recognise that they and the company aren't angels in what they do. The issue comes if the shortcomings aren't dealt with and keep affecting people until it goes so far as to be dangerous. Just to make a comparison i have several Emisar and Noctigon flashlights, i own the original Emisar D4 as well as the following models. If something turned out to not work they were redesigned before the next batch got released, if an issue came up you got support for that issue, the flashlights themselves are potentially way more dangerous than any Olight could ever hope for but using the Kaizen principle safeguards have been put in place, safeguards which aren't a late bandaid for issues which the company knew about and didn't fix.
You can try to downplay this all you want, but it doesn't change the fact that Olight has had blunders and instead of listening to customer feedback they had to be strongarmed into doing what's right.