Yeah, I've been struggling with the user interface complexity as I've been replacing lights in my emergency kits. The old ones were Streamlight TwinTask - button on the side, clicks through all the modes one at a time. It's a pain to use the same mode on and off, as you have to cycle through, but everyone knew how to work them, as well as the old-school flashlights hanging around.
These same people - my wife and kids, who are all pretty technically savvy, but aren't flashlight nerds like me - I hand them a Fenix P3D, and it takes them a minute to figure out how to turn it on, then I have to remind them about the multiple modes and soft-clicks. Next comes turbo vs regular, and finally, if the tailcap's locked, oh, yeah, you gotta check this. Throw in CR123 batteries, and their eyes are glazed over.
So, I've been working on labels for them, just as a reminder on how they work, since these are emergency lights, and I might not be there when they need them. I review the operation with them now and again, and the labels will jog their memories, with luck.
I really, really like the Fenix L1D and L2D for emergency kits, since the AA is a good emergency battery that everyone understands, and the multi-mode gives super long runtime and/or high output, whichever is needed most.
The complexity is a problem, though. My parents would never have been able to handle these. As seaside said, a simpler light would be a bonus - I'd like a Fenix L2D with 3 modes - low, medium, high. The strobe and SOS are kind'a cool, but the odds of using them are slim.
Back to the reliability thing, that's also a problem and there's not much of any way around that. I'm dealing with it by standardizing on lights, like I've always done. The Fenix L and P series are good for this, as you can mix and match parts between them if lights fail for different reasons (tailcap vs head, or whatever).