Mattbigmonster
Newly Enlightened
- Joined
- Jan 26, 2018
- Messages
- 4
Hi guys.
I have been lurking on this forum for couple of years now taking your advice on the flashlights for my work and enjoying your reviews, but now I also need your advice and opinion. So I purchased the new EAGTAC T25L-R in a kit with the XHP35 HI E2 led option.
After a month of waiting (shipping from US to UK) I got it out of the box and I noticed a problem straight away. Big dark yellow spot right in the centre of the hotspot. In addition there is a hair like imperfection in the same area. I need you guys to tell me is it normal or do I have a right to warranty this torch. I never had this symptom with any of my Nitecores, Olights or Klaruses...
It's hard to capture with a camera, video below shows the problem much better.
In my email exchange with Eagtac customer service they indicated that they were asking their electroplating factory to send some orange peel reflectors to test to see if this improves the situation, but also said the yellow spot is normal and asked me to send them photos to compare to their samples.
In addition to my previous email with images here's a video showing the problem with the led. At longer distances I'm operating a ring of light with a dark hole in the middle. please remember human eyes have better dynamic range so this torch is really unusable..
https://youtu.be/EtKVSICGK-g
And that's it, no mention about a replacement, return or anything. I need this torch to inspect building so need an even and uniform beam to see the mold, structural damage etc. Am I going crazy or are they just blowing me off?Any thoughts or advice will be much appreciated guys.
I have been lurking on this forum for couple of years now taking your advice on the flashlights for my work and enjoying your reviews, but now I also need your advice and opinion. So I purchased the new EAGTAC T25L-R in a kit with the XHP35 HI E2 led option.
After a month of waiting (shipping from US to UK) I got it out of the box and I noticed a problem straight away. Big dark yellow spot right in the centre of the hotspot. In addition there is a hair like imperfection in the same area. I need you guys to tell me is it normal or do I have a right to warranty this torch. I never had this symptom with any of my Nitecores, Olights or Klaruses...
It's hard to capture with a camera, video below shows the problem much better.
In my email exchange with Eagtac customer service they indicated that they were asking their electroplating factory to send some orange peel reflectors to test to see if this improves the situation, but also said the yellow spot is normal and asked me to send them photos to compare to their samples.
In addition to my previous email with images here's a video showing the problem with the led. At longer distances I'm operating a ring of light with a dark hole in the middle. please remember human eyes have better dynamic range so this torch is really unusable..
https://youtu.be/EtKVSICGK-g
And that's it, no mention about a replacement, return or anything. I need this torch to inspect building so need an even and uniform beam to see the mold, structural damage etc. Am I going crazy or are they just blowing me off?Any thoughts or advice will be much appreciated guys.
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