Ok, so Ive just dropped my 8 week old M6 on a carpeted floor.
It wasnt on when it fell, and it only fell down about 2-3 feet. It still worked when I checked it out. However, upon close inspection Ive noticed that there was a bit of "fog" inside the turbohead, and that the Lens was showing some slight residue. Turns out that the glass of the blub broke, yet it still worked. When taking it apart, most of the broken glass fell out. Yet, theres still residue on the lens as well as the reflector. The bulb wire is is intact, "only" the glass is missing.
Now, what can I do about this? I dont really want to send in the turbohead, and wait for a new one to arrive, making the M6 useless until the replacement arrives.
Is there any chance that SF will send me a replacement, before I return my old one? Also, I know its highly doubtful, but will they replace the bulb as well? After all the head is shock isolated, and should have survived this little accident without a problem... .
And I guess one thing is essential : calling the CS, instead of emailing them...
HELP!
PS - could I clean up the turbohead myself-like flushing it out to get rid of the residue? Obviously I cant really get to all of the corners using a Q-tip to wipe off the stuff.
If there was a good way to do it, Id probably go that route, instead of going through the hassle of sending my turbohead in/waiting for a replacement... .
It wasnt on when it fell, and it only fell down about 2-3 feet. It still worked when I checked it out. However, upon close inspection Ive noticed that there was a bit of "fog" inside the turbohead, and that the Lens was showing some slight residue. Turns out that the glass of the blub broke, yet it still worked. When taking it apart, most of the broken glass fell out. Yet, theres still residue on the lens as well as the reflector. The bulb wire is is intact, "only" the glass is missing.
Now, what can I do about this? I dont really want to send in the turbohead, and wait for a new one to arrive, making the M6 useless until the replacement arrives.
Is there any chance that SF will send me a replacement, before I return my old one? Also, I know its highly doubtful, but will they replace the bulb as well? After all the head is shock isolated, and should have survived this little accident without a problem... .
And I guess one thing is essential : calling the CS, instead of emailing them...
HELP!
PS - could I clean up the turbohead myself-like flushing it out to get rid of the residue? Obviously I cant really get to all of the corners using a Q-tip to wipe off the stuff.
If there was a good way to do it, Id probably go that route, instead of going through the hassle of sending my turbohead in/waiting for a replacement... .
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