We are very sorry for the problems that you have had with the website; I will try to address them here
#1 Credit card rejection
Our Visa/Mastercharge are run thru a Merchant Account with
www.eprocessingnetwork.com, we have no control over the acceptance of the credit card
If your card was rejected for some reason such as expired card or wrong expiration date entered, we have no control over it - you need to take that up with your credit card company
We can not bill the card unless our Gateway accepts it
The Merchant Account on the website processes a LOT of credit cards each day and usually when a problem like this happens, its when our Merchant Gateway tries to contact the Bank that holds the credit-card and the bank processing service is down or overloaded - which does happen during peak purchasing such as the Christmas Holidays
---- Very Important note ----
Please do *NOT* press the "REFRESH" button on your browser while you are waiting for your credit card to be accepted - it will cause another transaction on your credit card
Several times we get transactions duplicated on the card because of people thinking the server timed out; one customer got 4 extra transactions on his card because he kept on pressing "Refresh"
We can NOT deleted these transactions; we have to process them, and then VOID them out which causes problems with our merchant account
#2 Backorders
We are very sorry about having some people not getting their products; we have experienced some small problems that normally happen
1) Supplier Lost PO
Our supplier for the LEDs lost a purchase order that we placed for lenses, and we didn't find out for nearly 2wks
2) Assembly house startup
We have shifted our assembly of our products to a new assembly house, and for some reason - they decided to shut down for nearly 3wks for the Thanksgiving Holidays without letting us know ahead of time
I have been ordering 2-3x the number of parts and getting them to my assembly house as fast as possible, getting a business to grow is a very demanding and unforgivening life; its more demanding than my ex-wife !
I don't want any one not to have their presents this Year - nothing is more sad than seeing someone get the look from their child/friend on Christmas morning "sorry, Santa couldn't make it this year"
I will make sure "Santa" has stuff to put into stockings if a customer orders a product in time for us to ship it to them; after the 18th I expect the US-Mail to be bogged down as usual and then its out of our hands
I am just asking for a little patience and understanding
I do not like NOT being able to ship product, it means that I have stock in inventory that is sitting and not generating revenue
In the next week, we will get approx 150 completed AA adapters and have more than enough to make everyone happy for the Holidays; again I am just asking for a little patience and understanding
I always answer each piece of mail that comes to
[email protected] within 12hrs