What went down.
That is a matter of opinion,
First off, I told them that I was going to try to fix it myself and that I had broken the wires when trying to "unscrew" it even before they replied telling me to replace it due to the missing solder.
Second, they told me to try screwing an unscrewing via the pinholes in the driver, which might have worked if thrunite still had the entire pill in one piece but apparently they don't.
They admitted that the light was defective when I got it, they know that it has been broken further, and they know that it was because of them that it was broken further.
Hi,
Thanks for the contact!
Here are the tips about T10, could you please have a try?
1. please clean the conductivity. Some times when it's dirty, it will affect the flashlight's normal work
2. use the tweezers or scissors in the hole, loose or tight it to see how the flashlight work
please check the left two pictures, there are two little holw shows in the picture.
and could you pleas tell us your order ID?
Thank you very much!
Best Regards
Thrunite Service Department
Meccy
Website: www.thrunite.com
Forum: www.jajaoutdoor.com
After that I sent them the photo of the missing solder and that I would try fixing it myself at the risk of ruining it.
Later that day I sent them an email that I had broken the wires after cleaning and "tightening" did not work. I also requested to have it replaced and sent my order id.
Eight hours after I sent that email I got this response from thrunite:
Hi,
Thanks for the picture showed, that's true!
Would you please do as follows:
1. Please return the defective T10 to our service department:
Thrunite Service America
Contact: Liguo Niu
333 Erwin Rd. Chapel Hill, North Caroline 27514,
United States
and please write your Order ID and RMA ****** on the box
2. please email us the photo of shipping receipt from Post Office which you have sent the package
and this will be very important providence for us to get you a new replacement.
When we receive this, we will replace you T10 Cool white as soon as possible.
Any questions, please feel free to contact us again!
Thank you very much and have a nice day~
Best Regards
Thrunite Service Department
Meccy
Website: www.thrunite.com
Forum: www.jajaoutdoor.com