Zebralight Assistance Required

[benw]

Hi Team CPF,

I am hoping this post will lead to a resolution to my problem.

1) I sent in a defective H30-Q5 into Lillian Xu with the RMA# that she provided me.

2) Item was shipped with USPS priority mail and tracking showed it was recevied *Delivered, August 30, 2010, 3:13 pm, IRVING, TX 75063*

3) I have attempted to follow up with Lillian by email several times, last time on September 13 and have never heard a single peep back.

4) There is no Customer Service phone number that I can find on their website

I don't think that I am "hanging them out to dry" by posting this. I know many of you are dealers or similar that may have a way to help me resolve my issue.

Has anyone had similar Customer Service issues? I was planning on purchasing two more SC50's and two H51's but with service like this I am very concerned!

I can be contacted at bweissmark (at) gmail (dot) com

Regards,

Ben

 

[hotlight]

if the last time you tried to contact was Sept. 13th, I'd try again using their "contact form".....

I've never had issues with their communication, but I've never sent anything in for repair either........ your light is probably being repaired in China(assumption), the reason for the delay.