...very interesting.
Considering that we are the US Distributor for JETBeam Flashlights and this company is not one of our dealers we must make it clear that we will NOT honor any warranty repairs purchased through them.
Did your product come with a warranty card and if so what are the letters in front of the unique serial number?
Regards,
Flavio
BugoutGearUSA.com
CPF Supporting Dealer!
The "warranty card" letters are US in front of the serial number. The card doesn't specify it is a warranty card, nor does the paperwork state that the flashlight isn't under warranty. I also don't see anything on the web or with the literature that states my warranty doesn't exist because I didn't buy if from your company. I guess if I had an issue, under warranty, and it wasn't fixed, I wouldn't buy that brand anymore.
I certainly see your point and I have not heard anything bad about your company, I am simply shopping for price and the price I paid is what I felt this item was worth. I have no doubt there is a cost associated with customer service for these products and your company provides that service.
Additionally, it is hard to have much respect for a company that sells its products to "authorized distributors" and then apparently sells them to "unauthorized distributors" from what you say, and then saying there is no warranty because you bought our products, which we sold, from another company that isn't authorized. This kind of puts you in a bad position of charging more, even if you offer excellent customer service.
With the way the economy is, I shouldn't even be buying lights but when I do, I have to make my money stretch. This is an expensive hobby. I am sure you understand that and I am sure your probably not making as much money has you have in the past.