Armytek: "hassle free" warranty? nah

jonathandowers · Dec 15, 2017

Two Wizard Pro's failed within 6 months of no abuse (used indoors for benchwork). I dug them out from the junk bin and contacted Armytek.

https://imgur.com/a/AYJ9U (link is external)

"Hassle-free" my butt.

wweiss · Dec 15, 2017

I was luckier - one WPro failed after 6 months of mixed indoor/outdoor use - night hiking mostly, I emailed them of the failure (wildly flashing and stuck in turbo mode...) and they shipped me their latest model without explanation within 3 weeks. No reply to my ask as to whether they wanted the old unit back.

TCY · Dec 15, 2017

I was looking to buy a Dobermann last year and gave up because of the reported giving you hassle for free warranty.

The_Driver · Dec 15, 2017

I don't really see why you are being so harsh here. Sending a broken light to its manufacturer is a normal procedure. They didn't even ask you for a proof of purchase.

The only problem I see is that they are asking you to declare an incorrect value for customs. I know they do this because it's less hassle for them, but it's the wrong way to do it. The correct way would be to contact your customs office and declare it as a warranty return beforehand.

scout24 · Dec 15, 2017

I'm going to close this, and ask the OP to read policy in the Cheers and Jeers section. When appropriate, feel free to re-post there. Thanks.

Armytek: "hassle free" warranty? nah

jonathandowers

Newly Enlightened

wweiss

Enlightened

TCY

Enlightened

The_Driver

Flashlight Enthusiast

scout24

Flashaholic

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