Malkoff's Excellent Customer Service

[frankg]

I just wanted to tell everyone about the excellent customer service provided by Gene Malkoff. I was having an unusual problem with a flashlight that was using one of his MD10's, and Gene helped me figure out what was wrong (it was NOT his MD10), and he even provided a small customized part to help implement the solution.

Excellent customer service.
Frankg

 

[scout24]

Yet another example of why they wind up with a bunch of my money...

 

[RI Chevy]

It doesn't get any better than that! Gene and family are the best. Good, old fashioned customer service, the way it was designed to be done. :thumbsup:

 

[AZPops]

Thanks for sharing your experience! ... :thumbsup:

Pops

 

[BriteLite2]

One of the few purchases that instill a feeling of belonging to a family . True American business model !!

Malkoff is a rare breed in todays world

 

[gravelrash]

Seems to me there was another thread with kudos for Malkoff, but yes, they deserve it. I received a neutral Wildcat that had problems right away and received immediate help. I had to send it back but the turnaround was in days and it still works great. They are an example of how a very small business can still communicate, innovate and delight their customers.