Malkoff's Excellent Customer Service

frankg

Newly Enlightened
Joined
Feb 9, 2013
Messages
13
I just wanted to tell everyone about the excellent customer service provided by Gene Malkoff. I was having an unusual problem with a flashlight that was using one of his MD10's, and Gene helped me figure out what was wrong (it was NOT his MD10), and he even provided a small customized part to help implement the solution.

Excellent customer service.
Frankg
 
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RI Chevy

Flashlight Enthusiast
Joined
Aug 9, 2011
Messages
3,600
Location
Ocean State
It doesn't get any better than that! Gene and family are the best. Good, old fashioned customer service, the way it was designed to be done. :thumbsup:
 

AZPops

Flashlight Enthusiast
Joined
Jul 9, 2011
Messages
1,640
Thanks for sharing your experience! ... :thumbsup:

Pops
 

BriteLite2

Enlightened
Joined
Mar 10, 2014
Messages
310
Location
boston
One of the few purchases that instill a feeling of belonging to a family . True American business model !!

Malkoff is a rare breed in todays world
 

gravelrash

Enlightened
Joined
Sep 21, 2011
Messages
224
Location
Atlanta, GA, USA
Seems to me there was another thread with kudos for Malkoff, but yes, they deserve it. I received a neutral Wildcat that had problems right away and received immediate help. I had to send it back but the turnaround was in days and it still works great. They are an example of how a very small business can still communicate, innovate and delight their customers.
 
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