I was there just before Christmas '07.
That location is NOT a store nor do they have a retail counter. What is present there is the desk of a receptionist, a small waiting area with a few chairs, a curio cabinet containing a small sample of their product line located at the corner near the windows that faces the parking lot, and various plaques on the the wall opposite the entrance.
Visible behind the receptionist is a typical cubicle-style office setting.
The door is typical industrial glass; the carpets, walls, and cubicle dividers are so mundane in color that I do not even remember.
The carpet is darkened and shows some wear particularly at the entrance.
The receptionist's desk is somewhat disheveled; indicative that several people may be performing those tasks.
The parking is inadequate to accommodate more than a half-dozen visiting vehicles in that part of that Surefire facility.
The building in NOT vividly identified as that occupied by Surefire. Near to the Surefire suite and visible from the street is the Starbucks sign placed higher on an adjacent building.
This Surefire operation will accept will-call orders and warranty returns.
The few representatives of the staff at that location that I have encountered are low-key, casually-dressed, but helpful. Don't expect the glitzy, Hollywood-like attire and accoutrements typified in the hallowed halls of the SHOT show or the glossy, gilded-edged bastion of printed flashlight porn know as the Surefire catalog.:nana: