Marty Weiner
Flashlight Enthusiast
All of this happened to me TODAY between the hours of 9 AM and 10:30 AM. No kidding.
1. Went through the drive-thru at Del Taco and ordered a Macho Bacon & Egg Burrito. Got it home and started to eat it and realized there was no bacon at all. I'm not talking about a little bacon, there was no evidence of bacon.
So while I'm chewing on the burrito, I look at the bag and it asks "How Are We Doing?" I call the 800 number and it rings and rings and rings. After about 7 or 8 rings, a recording comes on giving the hours of the hotline (opens 2 hours before my call). I left a detailed message and my phone number on the voicemail but don't expect any response.
2. I get my Mobil/Exxon bill in the mail and, for the 3rd consecutive month, it has some variation of my correct address. I called the 800 number and the CS person said very matter-of-factly that it is now corrected. This is my third phone call for an address change and I have very little faith that it is indeed corrected.
3. In the same morning mailing, I get an envelope from Experian (the credit reporting people). Inside is one page, printed on both sides spelling out California law about every possible thing that can happen to you in dealing with a credit reporting agency and listing a credit report number (I wrote to them several weeks ago since my report contains an address from 20 years ago that is not mine). I call the 800 number and the CS rep says "how can I help you". I said "You sent me a bunch of legalese but no report". He says, "Well, you received a letter that we sent you". I say, "Ya, I realize that but where is the report?" He says "Oh, that was mailed the day after the letter that you just received but you can go to our website and look at it now".
I go to the website and try to get the report but the screen keeps asking me for the dispute number. I don't have the dispute number. It was never mentioned on the phone or in the dumb letter they sent me. I guess that I'll just wait for the "second wave" of mail to come tomorrow.
Marty
1. Went through the drive-thru at Del Taco and ordered a Macho Bacon & Egg Burrito. Got it home and started to eat it and realized there was no bacon at all. I'm not talking about a little bacon, there was no evidence of bacon.
So while I'm chewing on the burrito, I look at the bag and it asks "How Are We Doing?" I call the 800 number and it rings and rings and rings. After about 7 or 8 rings, a recording comes on giving the hours of the hotline (opens 2 hours before my call). I left a detailed message and my phone number on the voicemail but don't expect any response.
2. I get my Mobil/Exxon bill in the mail and, for the 3rd consecutive month, it has some variation of my correct address. I called the 800 number and the CS person said very matter-of-factly that it is now corrected. This is my third phone call for an address change and I have very little faith that it is indeed corrected.
3. In the same morning mailing, I get an envelope from Experian (the credit reporting people). Inside is one page, printed on both sides spelling out California law about every possible thing that can happen to you in dealing with a credit reporting agency and listing a credit report number (I wrote to them several weeks ago since my report contains an address from 20 years ago that is not mine). I call the 800 number and the CS rep says "how can I help you". I said "You sent me a bunch of legalese but no report". He says, "Well, you received a letter that we sent you". I say, "Ya, I realize that but where is the report?" He says "Oh, that was mailed the day after the letter that you just received but you can go to our website and look at it now".
I go to the website and try to get the report but the screen keeps asking me for the dispute number. I don't have the dispute number. It was never mentioned on the phone or in the dumb letter they sent me. I guess that I'll just wait for the "second wave" of mail to come tomorrow.
Marty
